Job Information
Bridger Aerospace Information Technology Technician in Belgrade, Montana
Information Technology Technician
About Bridger Aerospace
Bridger Aerospace is an aerial firefighting company based in Belgrade, Montana, located at the Bozeman Yellowstone Airport (KBZN). It was founded in 2014 to support front-line firefighters with world-leading technology and aerial fire suppression systems. We have grown from operating a single plane to commanding a significant Air Attack and the largest Super Scooper fleet in the U.S. in less than eight years. Bridger is a leader in fighting wildfires, specializing in Air Attack, Fire Suppression, and Aerial Fire-Mapping technologies. Our focus is to provide the most effective and modern capabilities to fight fires from the air. Meeting the needs of the growing threat of economic and environmental damage caused by wildfires and supporting ground-based firefighters is our priority.
About the Role
Bridger Aerospace is seeking a full-time on-site IT Technician to join our high-tech, dynamic family. The Bridger Aerospace IT Technician would be responsible for providing IT support to the organization's employees, computer systems, networks, and applications. This is a full-time position based at Bridger Aerospace HQ located in Belgrade, MT.
Reports to: Manager of Information Technology
What You'll Do:
Provide phone, remote, and onsite technical support to all Bridger Aerospace employees
Respond to and resolve end user hardware and software issues in a timely manner
Preparation, testing, and deployment of desktop and laptop IT hardware and software
Utilize remote management tools from Microsoft and third-party vendors
Manage user access and permissions using Entra ID/Azure AD and MS365 groups
Implement defined administrative and technical policies
Proactively identify areas for improvement in policies, procedures, and security controls
Provision, deprovision, or modify user access to Software-As-A-Service (SaaS) applications
Provision, deprovision, or modify user physical access through our badge access software
Participate in configuration and troubleshooting of network devices, to include switches and access points
Participate in configuration and troubleshooting of IOT devices, to include video conferencing
Document work performed in the ticketing system of record (currently FreshService)
Coordination of vendor support as required
As defined by Management, review IT publications and online training materials and participate in, and/or maintain, specific IT Training or certifications
Support internal and external audits through the collection and provision of requested evidence
Brief users on their responsibilities with regards to information system security and train users on prescribed security restrictions and safeguards
What We're Looking For:
2-4 years of progressive Help Desk/Desktop Support/Systems Administration professional experience desired, 5-7+ years preferred
Hands-on experience managing users and computers in Microsoft Active Directory / Entra ID
Proficiency with MS365 administration
Professional IT Certifications desired: AZ-104 Microsoft Azure Administrator, CompTIA A+, Network +, Security
- Experience providing technical support in medium to large organizations with a large remote workforce component
Printer and peripheral setup, configuration, and troubleshooting
Self-motivated with the ability to work in a fast-moving environment
Customer-oriented
Competitive salary and growth opportunities
Company performance-based bonus plan
Equity stock-based compensation package
Employer-funded comprehensive health, vision, and dental insurance for employees and dependents
401k with company match
Employer-funded life and disability insurance coverage
Heath Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA options
This position is subject to pre-employment background check and drug screening. Additionally, this position requires attainment of an AOA Badge issued by Bozeman-Yellowstone Int'l Airport.
Bridger Aerospace Group Holdings and its family of companies does not discriminate or permit discrimination by any member of its community against any individual on the basis of race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, parental status, marital status, age, disability, citizenship status, veteran status, genetic information or any other classification protected by federal or state law in matters of employment, promotion, services or activities it operates.