Enable America Jobs

Description

At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon footprint. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment.

We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

In this role as a Senior Category Manager, Retail, Amazon Resale (AR) you will be responsible for managing the end-to-end customer experience and recovery performance for key categories. You will work closely with teams from returns, marketing, product evaluation, repair, and finance to establish KPIs and measure performance.

This role requires a strategic leader with program management, retail/category management, and financial acumen to further improve our ReCommerce channel performance.

Key job responsibilities

Develop and lead weekly, monthly, and annual business reviews and sales planning processes for non-new inventory.

Establish and lead implementation of non-new category insights and business strategies, driving prioritization and mitigation of risks substantiated and balanced by sound business/market rationale and thought leadership.

Identify new approaches for growing the business, driving initiatives to increase non-new awareness, and creating processes to better manage the performance of the non-new category over the long term.

Have a complete understanding of non-new customer needs, both existing and potential, and use that knowledge to advocate for and drive delivery of site features that provide non-new shoppers with a best-in-class shopping experience.

Partner with retail teams in offline and online channels regarding strategic business planning and upstream category growth drivers to identify opportunities to increase recovery for Amazon Resale.

Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor competitor/industry developments.

Coordinate cross-functional teams, using exceptional communication skills, while meeting tight deadlines.

Basic Qualifications

• Bachelor’s degree in supply chain, business, finance or related field

• 5+ years of relevant experience in supply chain, retail, operations, business management/program management with a proven history of delivering results

• 5+ years of experience in retail/category management

• Highly polished communication skills - speaking, writing, presenting and negotiating

• Ability to operate simultaneously and effectively in both tactical and strategic modes

• Strong analytic skills and financial acumen

• Category, retail, or vendor management experience

Preferred Qualifications

• MBA

• Superior analytical and quantitative skills, comfortable with complex financial data

• Track record of delivering results, setting strategy, and running a large volume and high-profile business

• High threshold for working in an ambiguous, fast paced environment – figuring it out and adapting as you go

• Ability to influence and inspire action in others

• Ability to work independently, strong attention to detail, and a passion for executing strategy to deliver business results

• Experience presenting to Senior Management

• E-commerce experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $126,300/year in our lowest geographic market up to $208,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.