Job Information
T-Mobile USA, Inc Principal Engineer, Operations Technical Support in Bellevue, Washington
Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Job Overview Supports end to end production network and solutions design review, validation, testing and operations acceptance for all new or expansion nodes/platforms or services being introduced into T-Mobile Voice, Data, Messaging and Mobile Internet wireless networks. Performs diagnostic investigation into complex customer-impacting network issues to resolve and identify root causes. Provide technical leadership, guidance and advice to other engineers who are diagnosing, troubleshooting, testing and operating the network. Evaluate and report on design, reliability and maintenance problems to the relevant T-Mobile design or vendor organizations and provide design recommendations to improve the overall customer experience and to drive long-term service improvements. Position serves as primary interface between T-Mobile and its Vendors for technical escalation and problem management of the production network issues and to provide technical solutions for the system and end-users. Subject Matter Expert (SME) in multiple disciplines for the overall engineering technical support and engineering design teams. Perform consultative support to T-Mobile Voice, Data, Messaging and Mobile Internet wireless networks. Use professional concepts to carry out expert level diagnostic investigation of customer-impacting network issues across multiple technical disciplines as well as provide advance technical leadership, guidance and recommendation to other engineers who are diagnosing, troubleshooting and testing complex networks and systems. Identify technical development opportunities for other engineers, develop and implement technical training programs or evaluate offered training programs as needed. Lead technical projects and new product introduction phases inclusive of all operational readiness deliverables. Review design, reliability and maintenance problems with the relevant T-Mobile and vendor organizations and provides design improvement recommendations to improve the overall product and solution robustness, resiliency and long-term supportability. Works on technical assignments that are difficult, requiring judgment in resolving issues or in making recommendations. Determines methods and procedures on new assignments. Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions. Normally receives little instruction on daily work, general instructions on newly introduced assignments. May be informal team leader. Job Responsibilities: Resolve highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provide leadership for root cause analysis to drive issue resolution and limit impact to the customer.. Assist with RPI/RFP/RFQ processes for new technologies and collaborate with T-Mobile Engineering, Product Development and Vendor technical organizations when required to drive long-term product improvements. The principal engineer is required to engage in vendor management issues, coordinate updates for the national, regional and market teams. Assist Engineering and Vendor teams with the validation of new products and services to ensure trouble free network introduction. The principal engineer will provide expert consultative support during major software upgrades as well as recommend network parameter settings Evaluates, approves and delivers training programs and support documentation to other