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Description

Are you interested in improving the customer packaging experience, reducing waste, increasing sustainability, and improving supply chain efficiency? The Amazon Mechatronics & Sustainable Packaging team is looking for an experienced, driven, and analytical Sr. Technical Program Manager with outstanding leadership skills to lead a critical component of Amazon's packaging optimization efforts as a part of our commitment to reaching 100% net-zero carbon by 2040. Mechatronics & Sustainable Packaging sets the global, multi-year strategic packaging vision to drive waste and cost reduction and contribute directly to Amazon’s Climate Pledge goals. Our products are public facing and provide a unique opportunity to interact with end customers on every order.

Key job responsibilities

In this role you will both think big and execute, developing and managing mechanisms to improve the quality of the packaging experience and drive optimization at scale. You will be successful in this role if you:

(1) Are passionate about creating a great customer experience while driving down waste in operational processes.

(2) Can develop data-based insights and turn them into actionable work plans in collaboration with software, system, and data engineering teams.

(3) Collaborate across multi-functional teams to execute with excellence and drive long term strategic initiatives.

(4) Can communicate in writing and verbally across business and technical audiences to align on a strategy and deliver results.

A successful candidate excels in the following:

• Strategic thinking and tactical execution

• Comfortable with ambiguity and thrives in driving large-scale changes

• Works independently in a fast-paced, rapidly evolving environment with fast delivery time and rapid iteration

• Owns end-to-end data analytics and system management for technical program solutions addressing the business needs across engineering functions

• Detail-oriented, agile, with strong time management, communication, and project management skills

• Anticipates bottlenecks, provides escalation management, and makes tradeoffs when necessary

• Demonstrates strong judgement for resource allocation by considering technical and non-technical solutions

A day in the life

Key job responsibilities:

• Work closely with cross-functional leaders to identify opportunities and influence product vision, roadmap and execution

• Lead high-visibility, cross-team initiatives including scoping, requirement gathering, and execution. This includes evaluating and recommending solutions to meet customer requirements and project timelines while ensuring long-term scalability

• Write effective narratives and presenting them to senior leadership

• Be a problem solver on the team, identifying the right solutions, technical and non-technical, to project roadblocks

• Earn trust and reduce cross-organizational failure modes and escalation management

• Provide key performance metrics and report across internal and external stakeholders

About the team

If you want to delight millions of customers by reducing packaging at scale, Amazon’s global packaging organization may be the place for you. The Mechatronics & Sustainable Packaging team works across the Consumer organization to eliminate waste, reduce damages, and drive significant savings for Amazon, our Selling Partners, and our customers. Since 2015, Packaging Innovation has reduced the weight of Amazon outbound packaging by more than 38%, eliminating over 1.5 million tons of packaging material.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

• 7+ years of technical product or program management experience

• 5+ years of technical program management working directly with software engineering teams experience

• 3+ years of software development experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

• Experience building and evaluating system-level technical design

• Experience developing and executing/delivering product and technical roadmaps

• 3+ years of system design and data engineering experience working in SQL

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.