Job Information
T-Mobile USA, Inc Team Solutions Engineer in Bellevue, Washington
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position. Wireless Solutions Engineers (Wireless SE) also: Understand and present T-Mobile wireless network and related key technologies *Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices *Maintain expert-level knowledge of wireless-related Value-Added Solutions *Facilitate wireless network coverage analysis *Discuss and assist with processing In-Building Coverage requests *Understand and present product roadmaps as needed *Understand and present network coverage/network build-out plans as needed *Assist with post-sale support/escalations as needed *High-level portfolio awareness of T-Mobile Global Wireline Solutions network, solutions, and technologies Job Responsibilities: Pre-Sales Activities:Aligns to support an SMB sales team in-market.Participate in customer meetings, primarily face to face.Facilitate coverage analysis and review with customers.Discuss and assist with processing In-Building coverage reqiests.Uncover opportunities and recommend solutionsUnderstanding nuances and driversDesign and architect services and solutionsClose technical hurdlesPrepare and present technical customer presentationsPresent product roadmapsPresent network build-out plans.Demonstrate wireless devices and solutions to customers. *Provide RFP technical inputStrategize with Sales team to improve Regional/National salesParticipate in account reviews with customersOwn customer technical relationshipsSupports customer pilots. Technical Focus:Maintaining technical knowledge by attend training in assigned areasMaintaining adequate level of industry expertisePursue industry certification appropriate to roleT-Mobile wireless network and related key technologiesWireless handsets, mobile hotspots, tablets, and key wireless devicesWireless-related Value-Added SolutionsHigh-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies. Post-Sales Activities:Ensure a positive customer experienceAssist w/ high-level support and troubleshootingOpen tickets and engage appropriate support resourcesTrain Sales on technical t