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Country:

India

Location:

No. 683, Ground Floor,15th Cross, J P Nagar, Second Phase, Building before Indian Oil Bunk,Bangalore,Karnataka,560078

Role: Customer Service- Sensitec

Location: Bangalore, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes Sensitech stronger. If you share our values and our enthusiasm, you will find a home at Sensitech. At Sensitech, we take care of each other, value our differences, win and have fun. You will be joining a people-focused company as a member of a dynamic team shaping the future of our process and automation.

The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our customers across all industry verticals. Verticals include Food, Life Science, Consumer and Industrial. Success in this position will require relationship building with external customers and internal cross-functional teams.

Duties include, but are not limited to:

• Order Support

• Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments.

• Phone support – field inbound calls regarding customer inquiries and orders.

• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication.

• Process customer requests related to quotes, orders, shipment status, pricing, and product queries.

• Customer & Product Support

• Troubleshoot logistic, product and procedural issues.

• Act as a customer advocate to ensure timely delivery and engage in customer complaint process.

• Actively participate with Client Services team to establish processes and improve efficiency.

• Add value to internal and external customers.

• Proactive Outbound Follow Up Communication

• Support program/project compliance.

• Revenue generating calls to existing customers (relationship calls).

• Promote sustainability efforts by actively engaging with customers and reviewing KPI’s.

• Lead qualification and follow up with Sales.

• Quote Management.

• Account Set Up & Management relating to:

• Customer Relationship Management & ERP database maintenance.

• Coordinate with Sales and customer to enter appropriate account information.

• Return Materials Authorization for post-sale services.

• Complete projects with little supervision and/or direction.

QUALIFICATIONS

• Associate degree in Business or related field or equivalent experience

• Minimum of 3 years’ experience in similar role supporting customers

• Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts

• Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required

• Experience working with international customers

• Ability and desire to learn client base and industries

• Ability and desire to succeed in a cross-functional working environment required

• Demonstrate learning agility, passion, dedication, execution and professionalism

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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