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Job Information
Oracle CX Domain Specialist in BENGALURU, India
Job Description
Implementation Success Services curates and manages a variety of tools and assets that support Oracle Services in delivering exceptional customer solutions.
Oracle’s iterative and incremental methodology, True Cloud Method, enables our consultants to lead our clients more smoothly towards achieving their desired business benefits with SaaS, PaaS, and IaaS. It promotes a solution led approach driving the adoption of Oracle’s Modern Best Practice processes and enables innovation by providing a common & consistent framework for the entire project. We nurture internal capabilities and ensure ongoing vitality by focusing on the improvement of enduring capabilities, a key component of the implementation process in preparation for successfully operating in the Cloud.
The role is positioned in the Corporate Digital Office under the Customer Success Services organization. The reporting line is to VP Implementation Success.
The Implementation Success Services team is looking for domain Team members in the following areas:
CX
EPM
ERP
HCM
Technology
GIUs
Career Level - IC4
Responsibilities
The responsibilities include:
Plan, define, manage, and harvest domain-relevant solution components to support the full customer engagement lifecycle.
Engage with the field to monitor and drive adoption of the methodology.
Initiate, plan, and monitor training and enablement initiatives and provide guidance to business leaders.
Actively manage stakeholders allowing feedback from the fields to enhance the methodology and assets.
Provide hands-on guidance to selected projects from the sales cycle through to live-operate.
Support the champion network.
Actively communicate asset improvements and methodology updates to the field.
Enable and support ICE-T Solution Component Builder in defining and creating delivery effort estimation models.
Enable and support ICE-T Estimation Champions in defining and creating delivery effort for Opportunities.
Support the enablement of ICE-T in the field.
PREFERRED EXPERIENCE
Experience of managing and leading within a large and diverse international organization.
Experience of implementing consulting projects
Experience of selling or delivering domain-related services.
Experience of managing and leading virtual teams.
Experience of driving enablement programs for consultants.
LEADERSHIP REQUIREMENTS
Ability to lead and manage by influence and persuasion.
Strong personality: able to operate effectively with the highest levels of Oracle Services leadership.
High levels of energy, passion, creativity, and enthusiasm. Self-starting and independently driven.
Ability to combine day-to-day operations with strategic input and leadership.
Ability to collaborate and communicate with executives across Oracle’s lines of business.
Coaching, mentoring and communication skills.
Organized and driven. Leadership experience is a bonus.
Detailed Description and Job Requirements
As a member of the Implementation Success Services team, the domain team member will drive the lifecycle of high-quality solution components - Solution Sets, Solutions, Blueprints and Footprints and will support the Oracle implementation community, including Oracle Consulting, Global Industry Units, and partners. This will require producing and maintaining a domain publication plan, facilitate development of solution components through workshops and periodic meetings, and an adoption strategy for the domain. In addition, will contribute to the domain board consisting of business development leaders, practice managers, GSC and other key stakeholders.
This role requires a very good network of contacts across the domains not only within Oracle Consulting and Oracles Global Industry Units, but also with license sales, presales, and Product Development. Knowledge of implementation projects within their domain, thought leadership or experience in leading solutions are the key expectations. Along with the domain lead, will be expected to drive the leadership community of the domain within Oracle service lines.
As a member of the Implementation Success Services team, this person will also be expected to collaborate on cross-domain activities to ensure the Implementation Success Team has a coherent and complete portfolio of solutions for re-use on a project.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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