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Job Description

Job Role

• Drive Performance for the team members.

• Identify Key Talents from the team and put in place development plans for their career growth.

• Have regular Career Discussions with team members and Update Management appropriately.

• Ensure the team is motivated is updated with Process and Product knowledge.

• Assess team preparedness via Knowledge Management techniques at regular intervals.

• Day to Day work supervision.

• Optimum Utilization of Resources through workload balancing, leave management.

• Prepare and execute on daily, short term and long-term objectives via effective planning.

• Ensure Service Level Agreements are adhered to.

• Drive team to achieve process KPI, process improvement and deliver Customer Delight.

• Manage and ensure quick Resolution of Escalations and issues raised by customers and stakeholders.

• Review process Audit/Escalation findings and implement RCA & CAPA to strengthen the process.

• Drive Improvement Initiatives and Projects.

Skills Proficiency Level

Communication for Impact Skilled

Written and Verbal communication Skilled

Data analysis/MIS Knowledge Skilled

Presentation skills Skilled

Attrition Management Intermediate

KPI tracking and Management Skilled

Mastering Complexity Skilled

Performance Drive and Execution Skilled

Customer Centricity Skilled

Qualifications

Candidate with a minimum bachelor's degree in finance or with an MBA in Finance or equivalent.

Career Level - M1

Responsibilities

Responsibilities

• Build effective relationships with associates, peers and supervisors to develop a high-performing team

• Analyze reporting and business trends to make strategic decisions to drive results

• Directly supervise the business, ensuring, and maintaining high-quality standards

• Consistently assess and provide ongoing performance feedback to all levels of team members. Should have exposure to Quality Tools or Leans or Six Sigma

• Must have Strong Accounts Knowledge and should have handled Special Projects and process improvement

• Change and strive for Betterment in the process and to manage the day-to-day execution, including workload management, prioritization and team utilization

• Excellent Communication and Demonstrate Strong Process Knowledge and Operational excellence

Candidate must possess

• Good interpersonal communication skills

• Sound accounting knowledge

• Good MS Office skills (Excel, Word & PowerPoint)

Key Responsibilities :

• Coordinates the daily activities of a work group, setting priorities to ensure task completion.

• Managing the team to achieve the departmental goals and objectives.

• Demonstrates ability to work independently and resolve problems.

• Lead conference calls with Lines of Business and other stakeholders.

• Analysis – Ability to analyze data and provide meaningful information for decision-making.

Audit support - Support SOX, External and Internal

The ideal candidate primarily is responsible for the seamless functioning of day-to-day operational activities, by managing team KPI and team performance through effective coaching. To do this, the candidate will build and train an effective team, and effectively incorporate business trends and stakeholder feedback into the training of employees. In this role, the candidate plays an instrumental role in motivating each team member, guiding, monitoring their performance and implementing corrective actions as required.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer