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Description

Amazon’s Last Mile Analytics and Quality (LMAQ) team is seeking an experienced program manager to lead the charter of continuous improvement, and operations excellence and standardization for the team, collectively referred as ACES (Amazon Customer Excellence System). At LMAQ, we work on areas that impact worldwide last mile quality, and drive initiatives in collaboration with other last mile teams to reduce delivery defects for the long run.

An ideal candidate has excellent program management skills. S/he has the ability to setup the right processes and mechanisms to efficiently run programs. S/he should be adept at pulling and analyzing data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication and interpersonal skills while having the ability to work independently and exercise sound judgment where clear guidelines may not exist. The successful candidate will possess a bias to get things done and deliver results.

Who are we looking to Hire?

An ideal candidate is good at solving complex and ambiguous problems, demonstrates ownership, and has excellent program management and communication skills. S/he should be able to work with different teams, understand data, and lead the process of standardization and insight generation. S/he should be adept at both verbal and written communication and is able to operate in an environment where ambiguity exists. To be successful, the PM should be willing to learn an upskill themselves on latest processes which help them handle Geospatial data. S/he should also be able to get her/his hands dirty as and when required.

Key job responsibilities

Responsibilities include, but are not limited to:

• Lead and facilitate ACES initiatives, including DMAIC (Define, Measure, Analyze, Improve, Control) projects, Kaizen events, and other process improvement activities.

• Provide guidance and support to Black Belts and Green Belts in the execution of their projects, ensuring adherence to Six Sigma principles and methodologies.

• Mentor and coach project teams to drive cultural change and foster a continuous improvement mindset throughout the organization.

• Collaborate with cross-functional teams to identify root causes of issues, develop data-driven solutions, and implement process improvements to achieve measurable results.

• Utilize statistical analysis and other Six Sigma tools and techniques to identify process inefficiencies, reduce variation, and enhance overall process performance.

• Develop and deliver Six Sigma training programs to build capability and competency within the organization.

• Partner with senior leadership to establish goals, metrics, and targets for ACES initiatives, and regularly report progress and results.

• Serve as a subject matter expert on Six Sigma methodologies, tools, and best practices, staying abreast of industry trends and advancements.

• Drive a culture of quality excellence, innovation, and continuous improvement throughout the organization by promoting awareness, recognition, and celebration of quality achievements.

• Possess ability to pull data and perform deep-dives and root-cause analysis as needed.

• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.

• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.

About the team

The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data and route quality, and supports the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale.

Basic Qualifications

• Bachelor's degree

• 5+ years of program or project management experience

• 3+ years of driving process improvements experience

• 3+ years of change management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience implementing repeatable processes and driving automation or standardization

• A proven track record of leading and implementing successful business excellence initiatives

Preferred Qualifications

• Master's degree

• PMP certificate

• 2+ years of data visualization and reports tools experience

• Certifications in Lean, Six Sigma, or related quality management systems