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Description

Amazon’s Trustworthy Shopping Experience (TSE) Operations ensures to provide a worry free shopping experience to all our customers world wide. The RISC program ensures customers can purchase only legal, safe products. We are looking for a Sr. Risk Manager for RISC Operations integrations team within TSE Operations, to drive integration in the processes across multiple programs.

You will be responsible guiding Risk Specialists and program managers to drive process re-engineering, eliminating Non-Valued-Added activities, establish program agnostic workstreams. You will collaborate across world wide program, product, operations and legal partners to evaluate risk in process redesigning, establish prioritization framework and influence cost to serve.

Key job responsibilities

1. Design framework to develop program agnostic scalable operations.

2. Establish mechanisms to identify process Non-value add activities, collaborate with program, product leaders to eliminate such waste while assessing risk in the process.

3. Identify opportunities to automate or semi-automate the process.

4. Work with Business Intelligence Engineers, Product Managers to establish key metrics to measure process performance.

5. Engage with legal, program leaders to establish prioritization framework.

6. Identify key challenges in establishing scalable operations and partner with product, tech, operations leaders to address such scenarios proactively.

7. Present leaders progress through diverse business reviews (WBR, MBRs, and QBRs)

8. Develop short, medium, and long-term strategies to scale the program.

Basic Qualifications

• Bachelor's degree or equivalent

• 3+ years of working cross functionally with tech and non-tech program/product management, compliance, legal, governance, audit, risk/loss prevention, or equivalent.

Preferred Qualifications

• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

• Master's degree or equivalent

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization