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Description

We have a great job opportunity through Robert Half Technology for a Desktop Support Analyst who has knowledge in Windows Technology. This Desktop Support Analyst will play an integral part in supporting the IT infrastructure and will be responsible for all end user IT support, revolving around both hardware and software related problems. The Desktop Support Analyst must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support Analyst will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. This is a long-term contract opportunity in Berkeley, Ca. Driving to various sites in the Berkeley area is required so must have a car.

This opportunity is fast paced, yet you’ll have tremendous opportunity for hands-on experience with the newest platforms and environments. At all times you’ll be supported by amazing teammates who want you to succeed and thrive.

This is for curious and motivated individual who want to maximize their career in information technology. Need excellent customer service when answering calls and emails to clients. The Desktop Support Analyst will be documenting changes and troubleshooting steps for future reference.

Submit your resume directly a for immediate consideration for this Desktop Support Opportunity. Interviews are being conducted next week.

Requirements

• The Windows Desktop Support professional will have intermediate experience with Windows support, basic networking knowledge, computer hardware repair experience, VOIP phone knowledge, experience with Active Directory and experience troubleshooting applications.

• 3-4 years supporting in an enterprise environment

• Ability to systematically isolate issues, test solutions, and understand the root cause of the fix and why the original problem occurred.

• Ability to work collaboratively within a team as well as independently

• Ability to actively listen: giving full attention to what is said, taking time to understand, asking questions as appropriate, and not interrupting.

• Time management: ability to organize and manage multiple priorities.

• Familiarity with Microsoft Windows terminology.

• Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless.

• Ability to create and assist in the maintenance of network documentation.

• Valid Driver's License

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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