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PwC PwC Tech Cloud Systems Engineer in Birmingham, Alabama

Line of Service: Internal Firm Services

Specialty/Competency: IFS - Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Government Clearance Required: No

Available for Work Sponsorship: No

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.

  • Delegate to others to provide stretch opportunities, coaching them to deliver results.

  • Demonstrate critical thinking and the ability to bring order to unstructured problems.

  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.

  • Review your work and that of others for quality, accuracy and relevance.

  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.

  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

  • Use straightforward communication, in a structured way, when influencing and connecting with others.

  • Able to read situations and modify behavior to build quality relationships.

  • Uphold the firm's code of ethics and business conduct.

The Cloud Systems Engineer will be a member of the Global Hosting Services (GHS) Ops team and come to the organization having extensive administration experience in Microsoft Azure & Google Cloud Platform Hosting. The role holder will be fully proficient in the installation, support & operations of the Cloud IaaS and PaaS services. Additionally, they will be responsible for the production and maintenance of documentation (e.g. SOPs).

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

2 year(s) With an additional 2 years experience specializing in Microsoft Azure hosting covering both Infrastructure as a Service (IaaS) and Platform as a Service (PaaS)

Preferred Qualifications :

Preferred Fields of Study :

Information Technology, Computer Systems Analysis, Management Information Systems

Certification(s) Preferred :

Microsoft Certified Professional, Linux Certification, ITIL certification.

Preferred Knowledge/Skills :

Demonstrating thorough abilities and or/proven record of success fully proficient in the following areas:

  • Possessing knowledge of common cloud providers (Azure, GCP, AWS) and virtualization technologies (HyperV, VMware);

  • Utilizing in depth knowledge and understanding of both IaaS and PaaS in Azure;

  • Utilizing knowledge of Windows Server OS (Windows Server 2012 and above);

  • Using PowerShell scripting solutions & automation particularly around the Azure Portal;

  • Illustrating knowledge of System Center Operation and Configuration Manager (SCOM, SCCM);

  • Working knowledge and experience with core networking, protocols and services (e.g. DNS, SSH, NTP, DHCP, AD, Terminal services etc.);

  • Working knowledge and experience with file systems (NTFS, ReFS) and disk management (MBR, GPT, dynamic disks etc.);

  • Leveraging basic knowledge of IIS and SQL is a plus;

  • Having experience with Microsoft Technical Support - gathering logs for analysis, communication with support engineers etc.;

  • Having exposure and understanding of Linux is a plus;

  • Working with third-party service providers to establish quality and consistent delivery of service to published SLAs;

  • Possessing the ability and desire to bring people together to collaborate and work through complicated troubleshooting, as well as the ability to identify and recommend solutions to management team;

  • Providing technical guidance and coordination with onsite / offshore teams.

  • Showcasing the ability to interact with other technical towers on a level commensurate with those skill sets;

  • Working with Asset and Configuration Management across the GHS;

  • Maintaining compliance with Change Control Processes and adhering to standards and documentation;

  • Monitoring Service Desk systems (ServiceNow) and responding to issues that have been escalated to the GHS that are Cloud, Windows or configuration related

  • Working with other GHS Operations teams to establish that an IT Continuity plan is in place for Cloud based services and tested annually;

  • Collecting and combining of data and the distribution of daily and monthly operational reports as required;

  • Being responsible for awareness and compliance with all aspects relating to policy and guidelines of the Information Security Management System (ISMS), including but not limited to the Information Security Policy (ISP);

  • Creating, adopting and staying compliant with all processes and procedures relating to server technology and facilities to maintain certifications such as SOC-2 and BSI 27001;

  • Performing all related job functions following established processes and procedures in order to preserve the confidentiality of information hosted and managed by the PwC IT Service Co from unauthorized disclosure;

  • Protecting the integrity of information hosted and managed by the PwC IT Service Co. from unauthorized or accidental modification, and protect the accuracy and completeness of this information; and,

  • Being responsible for reporting any (known or suspected) breach in information security or policies.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

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