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Product Owner - AI Ops & ITOM

Job Req ID: 33972

Posting Date: 7 Jun 2024

Function: Service

Unit: Networks

Location:

Snowhill, Birmingham, United Kingdom

Salary: Atractive salary + bonus + great benefits

Available locations: Birmingham, Sheffield, Ipswich, or London.

Working Style: 3 days a week office, 2 days anywhere

Why this job matters

BT is undergoing a major transformation in service management, aimed at revolutionizing how we work and enhancing the services we provide to our customers. This change involves upgrading systems, standardizing processes, and ensuring effective service assurance monitoring to maintain our position as a trusted partner.

We're seeking a seasoned Product Owner - AI Ops & ITOM with a wealth of experience in stakeholder management and the delivery of technical progress to play a pivotal role in this transformation. This role is crucial for the success of the Technology Operational Excellence Tribe, which drives our service and operations strategy across eight key areas, including IT service management, end-to-end service monitoring, network and IT monitoring, and service automation.

This position is integral to the Operational Excellence programme, overseeing two key squads—Service Assurance and Resource Assurance. You will ensure delivery on time, within budget, and to the highest quality standards, while fostering collaboration across all teams.

What you’ll be doing

• Manages a team by providing technical direction and setting review processes for new developments and in life for products and services, setting priorities and allocating work accordingly.

• Validates and reviews team’s design work to ensure architectural conformance and adherence to time and budget in scope.

• Holds accountability to ensure that the design integration comes together for a domain or cross domain area ensuring that the overall solution works and is integrated.

• Reviews solutions to ensure full integration across all aspects and holds accountability for that solution within a domain or cross domain, ensuring consistency in architecture and technical processes.

• Drives the functional rationalisation of Service Monitoring capabilities, working with the Enterprise Architect in order to retain best in class monitoring while supporting and supporting the mobilisation of new best in class monitoring solutions.

• Demonstrates value and cost efficiency within the programme balancing the current monitoring against new spend.

• Achieves full E2E monitoring coverage for all services as part of an agreed programme of work.

• Sets out the strategy for E2E AIOps for NAAS & other new services for our customers aligning to best practises cross BT.

What you'll bring

Mandatory:

• Strong Service / Resource assurance background at a mid / senior level.

• Experience of project delivery in an agile environment.

• Excellent communication skills.

• Operational understanding / experience of ITIL processes.

• Evidence of being able to plan and manage delivery in a complex multi project environment.

• Experience of leading cost saving activities

• Ability to lead efforts that significantly improve customer experience.

• Experience of matrix team leadership and knowledge of Event Management & AI Ops.

• Understanding of Regulatory compliance and governance protocol.

Desirable:

• Experience of functionality delivery in a ServiceNow environment.

• Experience working on or implementing Service Now ITSM & ITOM

• Previously delivered an automation, or operations-based project / programme of work.

Your benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:

• Tailored training and development opportunities to continue to build your career

• 10% on target bonus

• 25 days’ annual leave (not including bank holidays), increasing with service

• Life Assurance

• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%

• Direct Share scheme

• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

• Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment.

• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks.

• 3 volunteering days per year.

• Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.