Enable America Jobs

JOB REQUIREMENTS: Tractor Central, Western Wisconsin\'s premiere John Deere Agriculture and Turf dealer, is seeking a candidate for a full-time Precision Ag Support Representative at our administrative office in Bloomer, WI. The purpose of this position is to increase customer satisfaction and loyalty by providing support for Precision Ag products for both customers and internal personnel through calls, text messages, & emails for products and services offered throughout the dealership. Job Responsibilities: Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods utilizing ExpertConnect Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information Take responsibility to ensure customer interactions always result in an effective and timely solution Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions) Participate in ongoing training to continually develop technical knowledge and skill sets Develop and deliver training to customers and employees during off-season periods Meet requirements for contact center metrics (# of calls, problem resolution, etc.) Manage Terminal cleanliness and transfers Maintain a clean work area and perform work in a neat and orderly fashion Complete all reports and forms required in conjunction with work assignments Account for all time for all materials used in performing assigned duties ***** OTHER EXPERIENCE AND QUALIFICATIONS: Job Requirements: * Outstanding customer service and communication skills * Ability to problem solve by using all available resources (i.e. Service Advisor, Parts ADVISOR, DTAC/CCMS) * Flexibility to travel to stores when required * Ability to use standard desktop applications such as Microsoft Office and internet functions * Ability to use the dealer business system and other programs specific to the position * Ag industry knowledge preferred ***** APPLICATION INSTRUCTIONS: Apply Online: www.tractorcentral.com