Enable America Jobs

Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable, and simple health care,

we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Position Overview:

Join us! We are looking for a talented IT professional with hands-on experience working in a production support environment, leading a small team to drive positive outcomes. This position is responsible for managing day to day production tickets, perform thorough analysis and engage in solutioning with business and development teams. As an experienced professional, they have proven ability to align technology efforts with business expectations.

Key Responsibilities:

• Performs trouble shooting and root cause analysis of production issues and user related defects, on a day-to-day basis ensuring they are reviewed and triaged properly.

• Acts as the first line of contact for production monitoring, research, and analysis.

• Communicates with stakeholders, clients, external vendors, and development team members.

• Ensures that production issues and backlogs are prioritized accordingly.

Required Experience / Qualifications:

• Bachelor’s degree in information technology or computer science or engineering or related course work

• 7+ years of experience working in various application components – UI, API and DBs

• Knowledge of databases like SQL, Oracle, MongoDB

• Experience with cloud infrastructure (AWS, Google App Engine, or Heroku)

• Experience with Application Monitoring Tools (Splunk, Cloudwatch, Dynatrace etc)

• Experience working in Agile/Scrum environment.

• Solid understanding of Software Development Lifecyle.

Desired Experience / Qualifications:

• Healthcare domain knowledge

• Web and Mobile application project experience

• Hands on experience with these technologies: React / React Native / Angular and Java / Node JS

• Excellent written and verbal communication skills

• Solid analytical skills, highly organized, self-motivated and a quick learner

• Flexible and willing to accept change in priorities as necessary.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.