Job Information
Illinois Wesleyan University Infrastructure Technician I in Bloomington, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12015302
Maintain and administer University server and cloud assets, respond to user issues and incidents, and provide initial field support for telephone and network issues. This is a full-time, on campus position. Generous benefits include health, retirement, considerable time off and access to multiple tuition programs for employees and dependents.
Responsibilities:
- Manage University services; perform basic systems administration tasks, including installation of server Operating Systems, user management in campus Active Directory environment, and initial diagnostics on application and email issues; provide Tier 1 support to University applications, and escalate issues; provide IT Helpdesk and Client Services assistance with user account issues; perform basic troubleshooting of issues regarding telephone and network hardware
- Respond to IT service tickets; act as Tier I support for University issues involving infrastructure, including telephone, network, and server issues; Perform basic diagnostics and remediations for infrastructure issues; gather and document information needed for Tier II issues before escalation to senior administrators
- Ensure proper documentation of IT activities; all system updates are properly documented in University documents; that tickets are processed, documented, and closed in a timely manner; fulfill standard service requests within specified SLA targets; that all application and service documentation is complete and up to date