Enable America Jobs

Job Description

The ServiceNow Application Developer role is responsible for the ongoing development, support, and maintenance of our enterprise IT Service Management solution (ServiceNow), related modules, data integrations, and MID servers. In partnership with business and IT stakeholders, the ServiceNow Application Developer will design and develop new solutions such as forms and workflows, plan and execute platform upgrades and enhancements, and implement 3rd party integrations. This role troubleshoots day-to-day issues and supports enhancements for forms, service portals, workflow / approval processes, reports, password self-help, orchestrator, GRC, and other modules as applicable. This role is also responsible for supporting and enhancing the suite of custom ServiceNow solutions to collect and process data for internal and external customers.

Responsibilities:

* Maintain, configure, and enhance our ITSM ServiceNow platform; including processing inbound support requests and enhancements associated with the ITSM.

* Partner with business stakeholders to design and deliver new solutions and automations to support new and/or expanding business functions.

* Review and design upgrades for deprecated functionality of the product, implement process improvements and optimizations of instances using latest product services, and identify cost-savings opportunities with efficient processes.

* Partner with business stakeholders to evaluate existing processes and identify opportunities for new business processes as needed.

* Be responsible for all Audit-related processes, continuously monitor these changes for exceptions, and address as needed.

* Create and maintain custom reports and table views, either scheduled or ad-hoc.

* Support annual audit activities by generating reports, writing custom search queries, and conducting research as needed to show user access history / behavior.

* Adhere to IT Application Development Standards to maintain code integrity, generate test scripts, and follow strict change / release management.

* Maintain thorough documentation for new solutions, customizations, scripts, and integrations.

* Assist the ITSM Administrator as needed, including service catalog updates, license/transaction management maintenance, workflow/approver maintenance, modify/create forms and workflows, and modify/create email message templates.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

* Have developed stand-alone applications and automations in ServiceNow, experience using Flow Designer, experience in audited processes such as on-/off-boarding, experience with third party API development and interfacing, and experience leading and testing ServiceNow annual software upgrades

* Minimum of 3 years' experience working as a ServiceNow Administrator/developer, preferably for a large/public company

* Excellent communications skills are required

* Cloud Solutions (Azure preferred), JavaScript, PowerShell, HTML, CSS, jQuery, AngularJS, Bootstrap, DLAP, JDBC, XML, REST APIs, JSON, familiarity with SSO, and ServiceNow scripting and automation.

* Hands-on familiarity with Application Change Control Protocols

* Able to interface with customers of varying technical knowledge to gather requirements and resolve support tickets.

* Highly logical, with good working knowledge of process and workflow design.

* Basic experience preparing user-friendly documentation, based on technical concepts.

* Comfortable working with contractors/vendors as needed for projects/complex problem resolution.

* Working knowledge of Excel Macros and Active Directory.

* Application programming background and related experience preferred.

* Knowledgeable of change and release management processes.

* Willingness and ability to work 3 days per week onsite at the Blue Bell PA headquarters. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.