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Description We are seeking a Customer Service Representative based in BOISE, Idaho, United States. This role serves as an integral part of our team, focusing on initiating and receiving calls from customers, maintaining high-quality communication standards, and ensuring compliance with regulatory requirements. This role offers a short-term contract employment opportunity.

Responsibilities:

• Engage with customers through both outbound and inbound calls.

• Handle customer inquiries and provide appropriate solutions.

• Maintain accurate and up-to-date records of customer interactions.

• Ensure high-quality standards are met during every customer interaction.

• Adhere to work schedules and attendance policies.

• Participate in training and other educational classes for job-related benefits.

• Maintain a thorough knowledge of regulatory requirements such as FDCPA, RESPA, FCRA.

• Monitor customer accounts and take appropriate actions based on their statuses.

• Educate customers on delinquency timelines and collection efforts.

• Utilize Microsoft Excel and Word for data entry and email correspondence.

• Schedule appointments as necessary and ensure smooth communication. Requirements • Proven experience in customer service or a related role.

• Proficiency in Microsoft Excel and Microsoft Word.

• Excellent communication skills, both written and verbal.

• Ability to handle and resolve customer complaints effectively.

• Experience in a call center environment, managing both inbound and outbound calls.

• Strong data entry skills and attention to detail.

• Ability to manage email correspondence professionally and promptly.

• Experience in order entry and processing.

• Ability to schedule appointments and manage calendars effectively.

• Flexibility to work in different shifts or extended hours if required.

• Ability to work well in a team and contribute to team goals.

• High school diploma or equivalent; higher education degree preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .