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Job Information
Teleperformance USA Social Media - Payment Processing Support Representative - Onsite in Boise, Idaho
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our Boise, Idaho location.
Responsibilities
Your Responsibilities
Payment Processing Support: Trust & Safety
Trust & Safety role in ensuring safety and security of social media and online store payment processing.
Review cases and appeals vs. policy for processing
Investigate, analyze & react to fraud potential, payment interruptions and disputes
Document findings and actions with organization and clarity
Apply training and SOP’s in decision-making
Work with various departments to resolve escalations
Identify and resolve gaps in transaction processing
Complete cases within expectations for time and accuracy
Continuously seek to improve systems and performance
Qualifications
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
Knowledge of payment systems and associated risks
Ability to work under pressure and make decisions swiftly
Strong spelling, grammar, and reading skills
Strong emotional intelligence and resilience
Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
Attention to detail
Ability to be flexible in order to meet changing business needs (days off/hours)
Logical problem-solving skills
Availability to work various shifts
Experienced with Windows operating systems
Strong computer skills with ability to use multiple windows and/or programs at the same time
Ability to type 25 wpm
Over 18 years of age
High School Graduate or GED or higher (proof required to be provided)
Predictable and reliable attendance
Onsite Position
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Locations US-ID-Boise
Requisition ID 2024-49990
Category Customer Service/Support
Country United States
Teleperformance USA
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