Job Information
Tatte Bakery & Cafe Counter Team Members & Baristas - Tatte Northeastern in Boston, Massachusetts
Description
Our front of house team members welcome and care for guests in our cafes. Counter team members will have a working knowledge of all Tatte products, delivering delicious savory dishes and pastries, operating the point-of-sale register, and keeping a clean and organized workspace, while our baristas show off their artistic coffee skills by handcrafting delicious and creative coffee beverages. We expect our front of house team members to:
Engaging, warm, and welcoming communication skills and presence
Have a passion for and deep knowledge of our coffee menu, our bakery and savory offerings, and genuine hospitality
Have a desire to help where needed and work as part of a team
Live from Tatte’s core values and help Tatte deliver on its mission
Have flexibility to work a variety of shifts, including weekends, holidays, & afternoons/evenings
(Ideally, barista team members also have at least 1 year of experience as a barista using manual espresso equipment in a fast-paced restaurant/cafe)
Our Benefits and Perks
Competitive pay (counters start at $11.25/hr plus tips, baristas start at $12.50/hr plus tips---typically team members make $18-$22/hr+ including tips)
401(k) (with a vesting match)
Health, dental and vision insurance for full-time team members
Vacation time (after 1 year of full-time service)
Free employee assistance program services
Flexible schedule with no late nights
Internal English and Spanish classes
Free drinks and generously discounted meals
Exciting potential for growth
Summary of Counter Team Members’ Primary Responsibilities
Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
Determine guests' needs by asking questions and sharing product knowledge
Has comprehensive knowledge of all Tatte products
Takes guests’ orders using our point-of-sale system/register
Executes all Tatte product and packaging standards
Delivers coffee beverages and food to guests
Maintains clean and well-stocked café stations
Actively maintains and supports café cleanliness and visual/brand standards
Complies with and follows all safety and sanitation standards at all times while adhering to our policies and procedures
Other duties as assigned
Summary of Baristas’ Primary Responsibilities
Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
Has comprehensive knowledge of all Tatte products
Prepares and serves or delivers beverages according to Tatte recipes and specifications
Answers guests' questions about our offerings
Follows all recipe and presentation standards for our beverages
Operates all Barista station equipment according to standards
Keeps the bar (including bar equipment) clean and sanitary in accordance with applicable standards and well-stocked with inventory
Delivers beautiful and artistic espresso beverages
Other duties as assigned
Essential Functions/Working Conditions for FOH Positions
Strong communication skills to warmly engage with all guests and team members
Ability to work in a fast-paced environment
Able to grasp and reach overhead
Must be able to lift, move, and carry 50+lbs
Must be able to work 8+ hours a day on feet
Join us on our journey to create something special!