Job Information
Children's Hospital Boston Patient Access Liaison (hybrid) 8am-4:30pm in Boston, Massachusetts
74551BRJob Posting Title:Patient Access Liaison (hybrid) 8am-4:30pmDepartment:Ambulatory ServicesAutoReqId:74551BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: Hybrid 8:00am-4:30pm (training hours will be 8:30am-5:00pm in JP.)
Please note that training will take place in Jamaica Plain, MA 100% in-person. After training you will be hybrid and then when working in-person be at our Boston location.
$1,500 sign-on bonus
The Patient Access Liaison will:
- Provides centralized scheduling services for the Shared Patient Access Center/Call center. Performs tasks to
meet patient access, scheduling, and patient satisfaction goals. 2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care. 3. Registers patients by collecting patient and insurance information. 4. Gathers pertinent information for prescription and refill requests. 5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to POD supervisor for further action 6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements
1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting
High-school or GED diploma
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid