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74471BRJob Posting Title:Patient Experience Representative Cardiac ICU (3:00pm-11:30pm)Department:Cardiovascular ProgramAutoReqId:74471BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: 3:00 p.m.-11:30 p.m.

Cardiac ICU

$2,000 sign-on bonus (terms/taxes apply)

• Our 29-bed facility is one of the largest and most sophisticated intensive care units in the country solely dedicated to cardiac care of children.

• We offer experience and expertise gained from treating more than 1,300 patients admitted to our unit each year.

• We routinely care for some of the most complex cases in the world.

• We care for children with non-surgical conditions such as heart failure and myocarditis, and children with heart disease undergoing non-cardiac surgery.

• We also treat older patients and adults who have developed complications or need further procedures as a result of long-standing or previously treated congenital heart disease.

Patient Experience Representative

Customer Service a. Interacts and provides positive and effective customer service to patients and families. b. Responds to routine inquiries about hospital protocol, policies, and procedures. c. Greets and directs patients, families, and visitors. d.Manages large amounts of inbound and outbound calls in a timely manner. e.Provides accurate information, directions, and/or guidance to peers/employees and follows up promptly to ensure that needs have been met. 2. Patient Registration/Admissions/Discharge a.Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Financial Assistance policy. b.Generates patient labels and identification bracelets. c. Prepare admission-related documentation and patient chart process to ensure a seamless and timely admission process. d.Notify Charge Nurse of patient's arrival. e.Process patient transfer/discharge paperwork. f. Update information boards. g.Request an ambulance pick up. h.Confirm discharge paperwork is received, verifying that the paperwork is accurate and reflects patient information. 3. Patient Flow Coordination a.Prepares for and attends shift handoffs and team huddles. 4. Administration a. Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for routine information or assistance within scope of knowledge and authority. Initiate call for emergency services as required. b.Open and sort mail, deliver and retrieve patient records, photocopy materials, sort, collate and distribute documents. c. Activate overhead announcements (Admissions, Code Blues, Staff Assists). d.MedReq Uploads for providers. e.Initiate Safety/security requests. f. Manage resolution of equipment issues (We Got It, help desk, distribution, Food service). g.Order supplies and inventory. h.Processing and tracking Engineering requests. i. Place patients in Protected Identity. j. Request Environmental Services cleaning. k. Provide routine clerical support as needed. l. Prepare requisitions and other standard forms as requested by clinician or supervisor. m. Under close supervision, communicates with other departments to coordinate ancillary clinical/administrative services.

Education: High-school or GED diploma

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Unit coordinator. Medical secretary. Administrative assistant. Cardiac ICU. Cardiology

Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only