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GENERAL SUMMARY:

Under general supervision, this position supports all ambulatory clinic activities and provides administrative support for clinic providers. The Practice Coordinator maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital’s revenue cycle process, clinic operations and patient experience.

THIS IS A PER DIEM POSITION.

Location: 56 Winthrop Street, Ste. B, Concord, MA 01742

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

1. Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination

2. Assists with scheduling template creation and changes

3. Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting

4. Greets and checks-in patients; verifies patient demographic and insurance information

5. Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification

6. Collects copayments

7. Prepares medical records and documentation for patient visits, including loading of information into the EMR system

8. Takes an active role in monitoring patient flow and communicating delays to patients and providers

9. Assists with billing charge entry and reconciliation

10. Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution

11. Provides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suite

12. Participates in performance improvement projects

13. Performs other similar and related duties as required or directed

JOB REQUIREMENTS:

JOB KNOWLEDGE AND SKILLS:

1. Prior experience working in a clinic or hospital environment preferred.

2. Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications. Ability to learn and use Tufts network programs required.

3. Good communications skills, both oral and written.

4. Excellent interpersonal and organizational skills.

5. Some knowledge of third party billing preferred.

6. Ability to maintain confidential medical information.

7. Bilingual skills preferred.

EDUCATION:

1. High School Diploma or GED preferred.

EXPERIENCE:

1. 6 Months of Administrative, Medical Office, or Customer Service Experience required.

2. 2 Years of Medical Office Experience preferred.

WORKING CONDITIONS/PHYSICAL DEMANDS:

1. Normal office environment

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .