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John Hancock Life Insurance Company (USA) is seeking a full-time Sr. Platform Engineer Job Duties: Evolve and improve platform services to provide performance enhancements through automation taking into consideration reliability, usage and delivery of new functionalities during deployment and integration of platform architectures. Duties include: Collaborate with software engineers, platform engineers, product owners and engineering leadership to uncover pain points and opportunities to accelerate delivery of new value through software and platform management; Support insurance claim applications and manage CRM tool using knowledge of insurance business claims process; Set strategic rollout, selection and delivery of proven and emerging tooling to ensure data pipelines are scalable, repeatable and secure for multiple users within organization; Translate complex functional and technical requirements into detailed designs and high performing capabilities; Leverage open technologies to design and build batch, real-time streaming and complex event handling data patterns and services; Automate development and deployment tasks to ensure timely delivery to meet project timelines; Manage process improvements including operational risks and changes; Recommend future expansion and contingency plans taking into consideration effectiveness, efficiency, and security; Utilize knowledge of data platforms (Synapse, Databricks) to create and manage data pipelines; Manage data platform hardening per company standards; Resolve platform issues discovered by technical support teams; Investigate new platform solutions to enhance service delivery experience; Ensure data management processes conform to standard operating procedures and enterprise technology standards and policies; and provide guidance regarding data quality, metadata management, data stewardship, security and access controls; Develop effective disaster recovery plans that meet specified requirements to ensure appropriate monitoring and alert mechanisms are in place; Implement and maintain effective security procedures and implementations across cluster users and groups; Collaborate with internal teams to evaluate proofs of concepts for new data technologies and capabilities; and Maintain knowledge of industry advancements through collaborating with external vendors, Cloud Native Computing Foundation, Apache Foundation, and other OSS projects. Employee may work from home within commuting distance of worksite. Minimum Requirements: Bachelors degree or foreign equivalent in Computer Science, Management Information Systems, Mechanical Engineering or related field and 5 years of experience in big data/data management. Experience must include: 5 years of experience with Insurance Business Applications for Client Servicing including Claims and Call Centers using Customer Relationship Management (CRM), Business Rules Engine and Business Process Management tools; 5 years of platform administration experience; 5 years of experience using data and data technologies to support software development, advanced analytics, and reporting; 5 years of systems experience including administration, security, patching, and configuration; 5 years of scripting experience using Bash and PowerShell; 5 years of experience with RDBMS database configuration and administration; 5 years of experience with basic TCP/IP protocols and tools; 5 years of experience with big data infrastructure and tooling; 5 years of experience with basic REST and RPC protocols; 5 years of cloud engineering experience; 1 year of experience with Java, C or Python programming languages. Experience may be gained concurrently. Job Site: 200 Berkeley Street, Boston, MA 02116 Salary: \$169,104 per year Apply online at https://www.johnhancock.com/about-us/our-culture/careers.html Job Ref #: JR24060622