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Working Title: Document Relations Specialist

Job Class: Human Services Program Specialist 1

Agency: Human Services Dept

• Job ID : 82918

• Location : Brainerd

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 12/31/2024

• Closing Date : 1/15/2025

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : Health Care Administration / Health Care Eligibility and Operations

• Work Shift/Work Hours : Day Shift / Varies

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $23.63 - $34.18 / hourly; $49,339 - $71,367 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple openings

The Document Relations Specialist exists to improve and enhance system efficiency, thereby also decreasing government waste, so that MHCP applicants and recipients receive timely and comprehensive service delivery. The incumbent uses a strong understanding of program eligibility rules and regulations governing MA, MCRE, and Insurance Affordability programs (IAP’s) and a thorough knowledge of Minnesota eligibility systems (including Minnesota Eligibility Technology System (METS), MMIS, Filenet, Datacap, Rightfax, CRM, SMI, and other more narrowly focused systems) to audit and continuously improve systems use and routing of applicant, enrollee, and partner documents.

The position collaborates and partners with other HCEO staff, Minnesota counties and tribes, Navigators and other client advocates, MNSure, and MHCP providers. At times, the incumbent will have to sensitively educate these partners on proper system use and routing of applicant, enrollee, and partner documents. This position requires the incumbent to make outbound phone calls and host virtual meetings with external and internal stakeholders.

Minimum Qualifications

Two (2) years working with Minnesota Health Care programs and policies, clientele, application processes, eligibility criteria and enrollment operations.

Preferred Qualifications

· Ability to navigate difficult conversations with internal and external stakeholders

· Strong research and analytical skills

· Experience using METS and MMIS

· Understanding Microsoft Office products

· Ability to communicate with a wide variety of audience using plain language

· Ability to work independently and in a team setting.

· Ability to manage multiple concurrent project work and competing priorities under demanding deadlines

· Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.