Enable America Jobs

Description

FBA Support Operations team is looking for an enthusiastic Team Lead to manage team of Support Ops Specialists.

FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable sellers to rapidly grow their business. Our long-term vision is that customers can order and receive a sellers’ product the same day anywhere in the world.

A successful Support Ops Team Lead will manage team of up to 20 Specialists in high touch investigation roles. This is a front-line management position, with a mix of responsibilities across people and process management.

Minimum gross monthly salary for this positions starts from 1990 Eur. The final total compensation offered is likely to be higher and will consist of further pay components such as sign on bonus and restricted stock units.

Key job responsibilities

• Responsible for overall direction, performance management, coordination and evaluation of the team

• Serve as a point of contact for escalations of a supervisory or sensitive nature.

• Provide individual coaching feedback sessions and one-on-one meetings focusing on performance, attendance adherence and career development.

• Lead team meetings focused on team performance, policy and site updates, and team-building activities.

• Initiate and drive process improvements.

Basic Qualifications

• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.

• Team-building skills, within own team or across other teams.

• Experience in developing and implementing new strategies and procedures as well as driving process improvements

• Proven ability to report and analyze data.

Preferred Qualifications

• Experience in developing and implementing short and long-range goals.

• Passion for delivering positive Customer experience.

• Able to perform ambiguous tasks without guidance and support.

• Able to foster a cooperative environment and to work in a collegial fashion with peers in other organizational units.

• Excellent documentation skills.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.