Enable America Jobs

Job Description

This candidate will handle answering phone calls coming from team members who are experiencing financial hardships for a multitude of different reasons, such as:

• A death of a family member, spouse, etc.

• Catastrophic or extreme circumstances such as a house fire, domestic abuse, etc.

• Housing instability

• Going through a serious illness or injury and are looking for assistance with medical expenses and loss of income

The team experiences around 10 calls a day (may be more or less depending on the day) and currently has 50,000+ team members within the organization that can call this support line. This person will need to have great communication skills and be able to speak with team members that are going through high-stress situations and provide emotional support for team members. The candidate will also assist with application in-take. They will be responsible for managing incoming applications by recording the Team Member's information on a spreadsheet and sending emails confirming receipt of the Team Member's application.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

1+ years of customer service experience

Experienced using Outlook and Microsoft Excel High emotional maturity and empathy

Detail-oriented

Able to communicate effectively via phone & email

Time management skills (fast-paced position)

Able to work with or learn SuccessFactors (Benefitplace is a similar system)

Experienced using Adobe

Understanding of leave of absence needs

HR or retail experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.