Job Information
Northern Light Health Panel Management Coordinator in Brewer, Maine
Northern Light Health
Department: Medical Group Administration
Position is located: Cianchette Professional Blding
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 8:00 AM to 4:30 PM
Summary:
The Coordinator of Panel Management utilizes patient data to conduct various outreach activities to close gaps in care and support patient health improvement. The coordinator engages in focused intervention activities such as, prospective panel management review to include pre-visit planning and retrospective panel management review to include outstanding/overdue report management; panel attribution; and alterations driven by improvement playbook implementation. The coordinator will engage in strategic gap closure efforts including, direct patient outreach, provider and clinical team outreach, and external health care provider outreach. This position reports to the Manager of Panel Management.
Responsibilities:
Performs prospective panel management review to include pre-visit planning activities; surfacing important information to close gaps in patient care.
Performs retrospective panel management review to include outstanding/overdue report management.
Performs panel attribution alterations and other activities associated with the implementation of the improvement playbook.
Performs strategic gap closure activities/functions as related to identified intervention and improvement projects.
Provides direct patient outreach for gaps in care, including preventive visits, screenings and chronic conditions.
Provides direct provider, clinical care team and community health provider outreach.
Manage and update patient information in the electronic health record.
Manage patient appointments, orders and referrals as within scope of outreach and gap closure functions.
Performs work according to established best practices, standard work and developed workflows.
Other duties as assigned.
Other Information:
Competencies and Skills
Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
Education
- Required High School Diploma/General Educational Development (GED)
Required Experience
- 2 year/years of Relevant Work Experience
Working Conditions
Position Panel Management CoordinatorLocation Req ID null