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Sheriff - IT Help Desk Technician (Intern)

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Sheriff - IT Help Desk Technician (Intern)

Salary

$20.00 Hourly

Location

Brighton, CO

Job Type

Internship - Paid

Job Number

2023-05562

Department

County Sheriff

Opening Date

01/09/2023

Our Mission

Safety, Security and Transparency.

Position classification

Onsite -- Job duties and expectations require employee to be regularly scheduled onsite.

• Description

• Benefits

• Questions

What Success Looks Like In This Job

Mission:

To be a reliable and proactive agency that protects and serves the community equally

Vision:

To provide a trusted and respected service to our community through strong leadership, professionalism, and innovation.

Values:

Dependability, Collaboration, Compassion, Unity

Position Summary:

Intern provides first-level hardware and software support for Adams County Sheriff's computer infrastructure. Responds to technical support inquiries via a ticketing system, in-person, via telephone, or email.

Note: This is a part-time, temporary internship position (20 hours per week).

Examples of Duties for Success

• Filter Help Desk calls and provide basic support and troubleshooting of a variety of issues (e.g., password resets, printer configurations, break/fix instructions, ticket routing, ticket escalation).

• Identify and escalate situations requiring urgent attention.

• Troubleshoot and resolve desktop, software, peripheral, and clinical application issues.

• Gather and analyze information regarding technical issues to determine the be resolution for end user.

• Troubleshoot and resolve mobile computing and communications device issues, e.g.

• Follow up and communicate ticket information to users when appropriate.

• Work with project team leads who will assign tasks and provide direction.

• Record information into ticket tracking software.

• May resolve more advanced issues where solutions have already been documented.

• Perform other related duties and responsibilities as required

• smartphones and tablets.

Qualifications for Success

• Working knowledge of computer software, hardware and related equipment.

• Working knowledge of Microsoft Windows operating systems and the Microsoft Office suite of products (including Word, Excel, PowerPoint and Outlook).

• General knowledge of enterprise network applications (such as case management and document management systems) preferred.

More Qualifications for Success

Other Information

This position will require successfully passing the following:

Pre-screening of minimum qualifications

Skills test

Oral Interview

Extensive Background Check

Job Suitability Exam

Integrity Interview

Computerized Voice Stress Analysis (CVSA)

If a conditional offer is given, you will be asked to:

Schedule a Medical and Drug Screening

Depending on the position, a psychological exam may also be scheduled

Our process takes approximately 45 days from the start of the background process.

Academy Cadet and Certified positions may include other components, such as a physical agility test.

SPECIAL NOTE: For all applicants, this is a reminder of the original job posting where it stated: “Applicants may be excluded from further consideration at any point in the hiring process. By Sheriff’s Office policy, the reasons why an applicant is not selected for hire will not be discussed with the applicant. There is no flexibility with this policy. If an applicant receives notice of elimination from the hiring process, it simply means the applicant’s qualifications do not fit the Office’s needs at this time. This determination does not preclude the applicant from applying to other agencies.”

Employees in this benefit class are eligible based on the number of hours worked and the duration of employment.

Employees who work within the parameters below are eligible to participate in the 457b deferred compensation plan:

• Duration - 3 months or less

• Weekly Hours - Any

• Break in Service Requirement - 13 weeks

• Lactation friendly certified workplace

  OR

• Duration - Up to 12 months

• Weekly Hours - 29 or less hours

• Break in Service Requirement - 13 weeks

Employees who work within the parameters below are eligible to participate in the the medical plan for the employee and child(ren) only as well as the 457b deferred compensation plan:

• Duration - At least 3 months and up to 12 months

• Weekly Hours - 30 or more

• Break in Service Requirement - 13 weeks

• Lactation friendly certified workplace

  01

  Do you qualify for a Federal Work Study program? (If you are unsure, please check with your school's Financial Aid Office.

• Yes

• No

  02

  If selected, when would you be available to start an internship program?

  03

  Have you used any illegal drugs in the last 5 years?

• Yes

• No

  04

  A requirement of this position is to be 18 years of age or older. Do you meet this requirement?

• Yes

• No

  05

  Have you applied with us in the last year and been disqualified in any part of the background?

• Yes

• No

  06

  Have you ever been convicted of a felony?

• Yes

• No

  07

  Have you ever been convicted of domestic violence?

• Yes

• No

  Required Question

Agency

Adams County

Address

4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213

Website

http://www.adcogov.org/current-career-opportunities

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