Job Information
CAE USA INC Customer Service Repair Technician in Broken Arrow, Oklahoma
About This Role
Who We Are:
CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.
What We Have to Offer:
Comprehensive and competitive benefits package and flexibility that promotes work-life balance
A work environment where all employees are valued, respected and safe
Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
Recognition, professional development, advancement and having fun!
Summary
The Customer Service Repair Technician is responsible for coordinating repair processes including documentation, troubleshooting, repairing, delivery, and providing feedback to improve quality of the products.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Monitors and tracks the repair status of inoperative equipment and documents maintenance activities
Applies fundamental troubleshooting procedures and failure analysis
Interprets mechanical, electrical drawings and schematics.
Diagnose, troubleshoot, and repair electrical and mechanical components
Test and verify components after repairs have been performed
Document the repair performed and materials used
Complete and close repair tickets
Provide root cause analysis of failures to Engineering
Estimate repair times based on the component failure
Maintain an orderly and organized repair area
Must be skilled at use and operation of test equipment, frequency counters, volt/ohm meters and range calibration sets to perform troubleshooting and testing
Qualifications and Education Requirements
Must have a high school diploma or equivalent
Must possess a minimum of 3 years of experience.
Technical certification in electronics or electronics repair
Proficiency in ERP systems and Microsoft Suite applications
Must have strong mechanical and electrical abilities and be proficient in reading and understanding blueprints and work instructions
Must have work history with mechanical and electrical assemblies
Must be skilled at use and operation of test equipment, frequency counters, volt/ohm meters and range calibration sets to perform troubleshooting and testing
Must be proficient with hand tools and measuring equipment
Must have ability to perform in and contribute to a team environment with excellent interpersonal skills
Prior experience as an electronics, test, or repair technician
Excellent technical, problem solving and analytical skills
Strong electrical and mechanical aptitude
Ability to explain complex, technical issues to non-technical employees
Ability to read technical drawings and schematics
Proficiency with hand and power tools
Due to US Government contract requirements, only U.S. citizens are eligible for this role.
Preferred Skills
Associate degree in a technical field is preferred
Prior experience with soldering (IPC-610/620 preferred)
Security Responsibilities
Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.
Incumbent must be eligible for DoD Personal Security Clearance.
Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.
Work Environment
This job operates in a production environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, along with typical hand tools, electrical tools, test equipment, and ESD mats.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to lift and or carry up to 20lbs.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) .
PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com .
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.