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Professional. Able to Multi-Task. Possess Strong Communication Skills. Able to Resolve Complex Questions.

All these terms make up our Customer Service Associate who will handle moderate to complex inquiries; address various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner; and resolve service concerns while documenting customer requests and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service transactions.

This job offers you:

• Business hours, Monday-Friday from 9am-8pm EST (shifts will vary within the timeframe)

• Competitive wage - $17.31

• Work-from-Home Opportunity

Manpower doesn't stop there. We also offer:

• MyPath, a college tuition program that offers a free education up to a BS Degree

• Skill certification courses specific to Call Center, Accounting and Team Lead roles.

• Recognition Programs - a time to celebrate YOU and your accomplishments.

• Weekly paychecks

• Health, dental, life insurance benefits as well as stock options

Interested in learning more about this role?

Minimum Skills and Competencies:

• High school diploma or equivalent experience; 2-3 years customer service experience preferred.

• May require a Property and Casualty license, based on business unit requirements.

• Must possess effective verbal and written communication skills.

• Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders)

• Flexible and adaptable to business requirements for changes needed to service the customer.

• Collaborate with peers and management on special projects and committees.

• Apply good use of time management skills.

You are expected to:

• Resolve routine, complex, and unique questions/issues.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.

• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

• Working knowledge of insurance policies and related processes and procedures.

• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them, including any follow-ups required on our customer's part and updates as warranted.

• Remain current on new marketing campaigns to respond appropriately to marketing related inquiries using all available resource tools.

• Inputs and tracks into the appropriate databases.

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ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.