Enable America Jobs

Job#: 2029659

Job Description:

Job Location: REMOTE Job Start Date: 06/03/2024 Job End Date: 09/07/2024 Pre-Identified Candidate: No Job Description : About the Business: The Card Fraud Services team assists in reducing financial loss to the bank by detecting and preventing fraud. We execute using a proactive strategy of fraud detection; protecting both the bank and customer while providing shareholder value. In the endless pursuit of achieving excellence, we continually search for ways to improve. Team and individual accomplishments are celebrated in recognition of our contribution to the banks' success. Purpose: Protect the bank against potential fraud loss through review of card transaction activity. Provide clients with appropriate, timely support and relevant information. Essential Job Functions: Review ATM, Debit and Credit Card transactions for potential fraud. Verify transaction activity with client and take appropriate action. When applicable, status card as appropriate, initiate the fraud claim and reissue process Communicate dispute process and action taken to the client. Document relevant information in Falcon, CardGuard, CE Desktop, DAG Communicate trends to management nformation share and recommend new processes as necessary. Education Background: High school diploma or equivalent. Essential Skills/Knowledge: Knowledge of laws and regulations Strong written and verbal skills * Knowledge of bank systems: Falcon, CardGuard, HOGAN, DAG, CE Desktop Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product. Ability to identify fraudulent activity and patterns Strong analytical skills Ability to excel in a self-paced environment Team building, interpersonal, and relationship building skills Preferred Experience: One-year bankcard experience in a customer service environment Required Certification: None

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.{target="_blank" rel="noopener"}