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Customer Account Specialist BH Job ID: 1173 SF Job Req ID: 10353 Customer Account Specialist Job Title: Customer Account Specialist Location: Onsite - Bryan, OH Job Summary: The Customer Account Specialist is a pivotal role that embodies our commitment to delivering an exceptional customer experience and fostering robust channel engagement for our strategic sales accounts on a global scale. The position will support in the execution of our strategic initiatives, via competitive pricing, heightened customer satisfaction, and optimal service levels. Serving as the point of contract for customer support enquiries, the position will ensure seamless engagement from initial inquiry to post-delivery follow-up. A successful candidate will bring an energetic spirit, thriving in a collaborative and dynamic work environment focused on the end customer. With a passion to manage, coordinate, and execute operational transactions focused on revenue growth and brand loyalty; join an organization that enjoys problem-solving techniques to enhance performance! Responsibilities: Act as the primary point of contact for strategic account customers, ensuring a seamless support experience from pre- to post-order processes. Spearhead customer order management across various channels to guarantee fulfillment and satisfaction. Communicate effectively with customers, setting clear expectations and providing updates on order statuses, potential delays, and issue resolutions. Foster customer loyalty by developing strong relationships with key accounts and proactively addressing their needs. Troubleshoot and resolve pricing and order discrepancies, serving as the first escalation point for customer issues. Collaborate cross-functionally to drive continuous improvement in customer satisfaction and delivery performance through lean process initiatives. Utilize CRM tools to maintain comprehensive customer records and manage orders efficiently. Lead and influence cross-functional teams and projects without direct authority to ensure customer-centric outcomes. Basic Qualifications: Associate's or Bachelor's Degree in Business, Marketing, or Supply Chain, preferred or equivalent years of experience 3+ years of experience in sales or customer service within an industrial setting Work Arrangement & Travel Requirements: This is an onsite position, with up to 10% travel as needed. Key Competencies: Demonstrated prowess in building strategic partnerships across various organizational levels. A customer-first approach with a track record of advocacy and problem resolution. Strategic acumen with a keen understanding of marketing and sales techniques. Exceptional problem-solving abilities and a results-driven mindset. Outstanding communication skills, both verbal and written, to effectively convey information. Strong organizational capabilities, with the proficiency to handle multiple priorities simultaneously. What we offer: Our benefits - location dependent (car, annual leave allowance, pension etc.), but ALWAYS include Shares options. At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees