Enable America Jobs

Job Description

What you will do

The Renewals Service Representative supports sales teams in Oracle’s EMEA Applications business by assisting our Applications Sales organisation with SaaS renewals administrative & operational activities/ leading the customer interaction in the renewal process. You will effectively manage all customer renewal related activities throughout the renewal lifecycle, leverage supporting systems and teams to identify and mitigate retention risk, front-end customer conversations regarding renewal timeline, usage or policy explanations and develop renewal proposals that align with mutual commercial outcomes for Oracle and our Customers. You will also:

• serve as single point of contact for the Sales Representatives as responsible for the end to end renewal cycle

• follow <100k renewal process and milestones as set in the process

• be responsible for timely renewals for small to medium-sized customers in assigned territory

• educate customers on business practices, value of our service and any associated contractual implications

• meet productivity and operation expectations on outbound calls/SRs for renewals

• manage exceptions for customers with issues that may delay or inhibit renewals

• be responsible for customer retention, win-back, cancellation/downsell avoidance and KPI management

• accurately forecast business targets and opportunities in territory

• work closely with Customer Success Managers and Field Applications Sales to manage renewal and expansion opportunities within territory accounts

• develop and manage customer relationships, positioning the value of SaaS to each customer to protect and grow revenue streams

• meet set targets for revenue and renewal rates

• prepare renewal orders in accordance with customer contracts and business practices

• work closely with partners where required to maximise renewals through these channels

Career Level - IC2

Responsibilities

Job Requirements

• Minimum 4+ years Sales, Account Management and/or Business Development experience preferably in a SaaS Applications or IT related industry (though not essential).

• Good command of English.

• Strong communication skills internally and externally

• Strong contracts negotiation experience

• Proven ability to manage multiple accounts at a time, while maintaining sharp attention to detail

• Ability to work under strict procedures, timelines and compliance

• Good team player to collaborate with other specialization roles

• Strong problem-solving skills with high-attention to detail

• Outstanding communication coupled with excellent time management and organizational skills

• Competency with Excel, Word & Sales forecasting systems

What we will offer you

• A competitive salary with exciting benefits

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• Core benefits such as life insurance, and access to retirement planning

• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with

#LI-CH1

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer