Enable America Jobs

Introduction

The Internship is for a determined period of three moths. The candidate can be offered the option of a permanent position in IBM.

Your role and responsibilities

• Open and assign incidents/service requests as per internal process/procedures received from different sources: phone, email, ticketing tools;

• Process user and access management requests;

• Communicate, follow up and manage centralize distribution lists via Email Exchange Console;

• Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;

• Publishing documentation on different sites;

• Driving surveys;

• Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.

Required technical and professional expertise

• Advanced English skills;

• Logical thinking and problem solving abilities;

• Teamwork, good communication skills (both written and spoken);

• Graduate of an IT Faculty.

Preferred technical and professional experience

• German or French skills represent a stong advantage.