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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

We are seeking an enthusiastic individual to join our organization in the role of My Query Advisor.

What you need to know about this position:

You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service, and ensuring that all requests are fully understood.

Key Responsibilities :

• Provide general information to target audience on policies and procedures, and answer questions based on FAQs; ensure all requests are fully understood by answering inbound calls/email/chat.

• Work within the SLA and keep the customer informed of expected completion date, including when the item is escalated for action.

• Liaise with other support teams to solve more complex queries or work on requests.

• Maintain an up-to-date knowledge of Payroll and HR processes and regulations.

• Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved.

• Support continuous improvement activities to optimize how internal customers can experience the smoothest process.

Requirements:

• Fluency in English and Polish .

• Attention to detail & high level of prioritization skills.

• Can Do attitude with focus on solving problems.

• Team player that can build long lasting positive relations with direct team, colleagues & stakeholders.

• Willingness to learn new things and Ready to Grow.

By joining our team, you will be eligible for a number of benefits (subject to taxation in accordance with local legal requirements and existing benefits plan):

• Subscriptions for a private medical clinic for all employees and their families

• Meal vouchers

• Life and disability insurance

• Transportation allowance

• Free company goods

• Stay Fit Program

• Special family events

• Others

At Mondelēz International We make It happen!

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.