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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

Meet your team:

Global Cloud Infrastructure & Delivery (GCID) develops and delivers services for cloud infrastructure and cloud operationstoSAPLines of Business (LoB)and through them, our external customers.We support LoBs and their customers' cloud adoption journeythrough four hyperscaler public clouds andSAP'sInfrastructure-as-a-Service.

Service Management (SM) is a team within GCID organization. The team focuses on monitoring, supporting, and improving cloud service levels for LoBs. The team is also responsible for ensuring ITIL standards are followed, and improvements are ongoing.

What you'll do :

As an Solution Architect on our team, you will define solution architecture and ensure implementation of our solutions on SAPs ServiceNow. You will work closely with business owners, product managers, and in-house experts in an agile setting. In your daily business, you will make technical and architecture concepts, contribute to implementation, and operations of SAPs Service Management applications and landscape. You should be able to understand business demands, design corresponding solution architectures and drive implementations with the agile development team. In the program you are leading based on your deep expertise and dedication to establish a reliable and end user friendly solution.

Specifically, you will be:

• Responsible for architectural design, development, ensuring alignment with business processes and requirements.

• Work closely with sprint teams to ensure architectural design is transferred in working products

• Develop high-level design documents, solution blueprints, and technical specifications.

• Be proficient with ITOM/ITSM business processes and transfer business demands to reliable and simple solutions

• Drive continuous improvements with focus on quality, stability, usability and maintainability

• Applying DevOps mindset to take operational responsibility for your solutions

• Establish a trusted partnership with our internal business and technical counterparts and enable ONE TEAM spirit from delivery to operation

• Act as thought leader for other team members

What you bring:

• Bachelors degree in Computer Science, Information Technology, or a related field. Masters degree preferred.

• Minimum of 5-7 years of experience working with ServiceNow, including design and architecture.

• Proven track record in leading ServiceNow implementation projects.

• Experience in IT Service Management (ITSM), IT Operations Management (ITOM), or related areas.

• Strong understanding of ServiceNow architecture and integration capabilities.

• Experience with JavaScript, Glide API, Flow Designer, and other ServiceNow development tools.

• ServiceNow Certified System Administrator, ServiceNow Certified Application Developer.

• ServiceNow Certified Implementation Specialist (Preferred).

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Leadership skills with the ability to manage and mentor team members.

• Ability to work in a fast-paced environment and manage multiple priorities.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 401283 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.