Job Information
Alight SAP HCM, Cluster Lead in Buenos Aires, Arkansas
Our story
At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at careers.alight.com .
SAP HCM CLUSTER LEAD
Key Responsibilities:
Provide application support consultancy through advice, guidance, and appropriate technical activities.
Together with the Director, managing and evolving a team of approximately 5-20 functional and technical, specialists who provide:
Implementation, configuration, testing, support & maintenance services for NGA developed HR and Payroll solutions (euHReka, SAP, HRPro) encompassing a set of skills demanded by the market
Onsite, in-country, and remote implementation, configuration, testing, deployment, support & maintenance services for SAP HCM/Payroll solutions
The primary function of the role will be:
Manage reported incidents and perform functional analysis and guidance / coaching on the technical way to implement it.
Generate easy-to-maintain error free implementations and customizing respecting NGA best practices.
Operate required system tests using either provided or self-generated test data, to ensure the applications/developments meet the agreed specifications.
Provide documentation (both technical and functional) on issues handled.
Manage personal daily priorities and assigned tickets, and ensure that his deadlines are met
Maintain internal and external contact and communication channels at appropriate level. Communicate status, resolution, and root cause of assigned issues.
Manage configuration, support & maintenance activities for SAP HCM/RHPro/Payroll solutions for NGA clients
Coordinate, support, and evaluate Team activities
Support team collaboration and information sharing
Work with the Account Management and Operations & Technology Managers to achieve client satisfaction for the services ensuring proper capacity, resources and skills are available as part of the business demands, keeping the right level of balance of quality, cost and csat
Support Business Development efforts for new clients
Qualifications
Bachelor’s degree or equivalent in HR or Technology
At least 5 years experience in a similar positions.
English Advanced (desirable)
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve .
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the United States
Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
.
About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .
Our values are the essence of who we are:
Champion people. We are empathetic and have created a place where everyone belongs. And we win together.
Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.
Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.
@AlightSolutions