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71932BR

Auto req ID:

71932BR

Department:

24092 - KH IT Infrastructure

Job Description:

The IT Configuration Manager conducts detailed process and data analysis, leads the development of CMDB solutions, and drives the implementation of configuration management processes. Responsibilities include planning, scheduling, and executing configuration management activities, maintaining CMDB health and integrity, and establishing and communicating SLAs. Additionally, the Configuration Manager is responsible for cataloging and tracking configuration items, developing and maintaining policies and procedures, providing training to personnel, and leading process improvement initiatives. Collaboration with various functional teams and participation in governance meetings are also essential aspects of this role.

Buffalo, NY

Location:

Larkin Bldg @ Exchange Street

Recruiter:

Sunita Khemai

Minimum or Preferred Qualifications:

BS required; in lieu of degree, 10 years of IT configuration experience required. 5 to 7 years of experience with IT configuration management policies and procedures, instructions, and standards. Advance understanding of Information Technology Infrastructure Library (ITIL) framework. Experience communicating directly with stakeholders up to executive leadership to illicit requirements, request information and/or support, and follow on actions. Working knowledge of ServiceNow Configuration Management, Discovery and additional ITSM modules. Knowledge of MS Suite of tools. Proven ability to solve problems creatively. ITIL v3 or v4 Certification preferred.

Status:

Full Time

Shift:

Days

Scheduled Work Hours:

8a-5p

Salary Range:

$95,503-$149,366 annually Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Grade:

15

Position:

ITSM Configuration Manager

Union Code:

00 - Non Union

Bi-Weekly Hours:

75

Weekend/ Holiday Requirement:

No Weekends or Holidays Required

Equal Opportunity Employer

Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences.

Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.