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NY HELP Yes

Agency State Comptroller, Office of the

Title Retirement Services Information Representative 1, SG-18, RS Information Representative Trainee 2, (Equated to SG-14), RS Information Representative Trainee 1, (Equated to SG-13)(NYHELPS)Item #07921

Occupational Category Other Professional Careers

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $49363 to $82656 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address Office of the New York State Comptroller

295 Main Street

City Buffalo

State NY

Zip Code 14203

Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:Non-Competitive Qualifications for appointment under the NYHELPS Program:For appointment to Retirement Systems Information Representative Trainee 1 (equated to SG-13), you must have:• A bachelor’s degreeFor appointment to Retirement Systems Information Representative Trainee 2 (equated to SG-14), you must have:• A bachelor’s degree ANDo Either One year of professional experience; OR o A Juris Doctor, master’s or higher degree in a field related to the position being filled For appointment to Retirement Systems Information Representative 1 (full journey level SG-18), you must have:• A bachelor’s degree AND two years of professional experience; OR• A Juris Doctor, master's or higher degree in a field related to the position being filled AND one year of professional experience.Professional experience must be performing the duties of the full performance level position: conducting retirement planning consultations with members; developing informational materials; participating in or conducting seminars; and responding to inquiries from employers and active or retired members.Competitive Minimum Qualifications: You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 70.1 of the Civil Service Law.70.1 transfer:For 70.1 transfer to a Retirement Systems Information Representative 1, SG-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above. SG-11 or above for a Trainee 1, SG-12 or above for a Trainee 2, depending on qualifications. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.Depending on qualifications, you may be required to serve a 1 or 2-year traineeship that leads to the full level grade 18 position.55-b/c: This position may be designated 55 b/c and is subject to verification of applicant eligibility.For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)

Duties Description • Using in-depth knowledge of Retirement and Social Security law, Comptroller’s Rules and Regulations, and division policies and procedures, disseminate retirement information to members of the New York State and Local Retirement System. Provide initial personal contact response by telephone or in person to customers seeking information regarding the Retirement System.o Conducts personal interviews or consultations at our Buffalo Information Office, and at various field locations as needed.o Calculates benefit projections for potential retirees.o Participates in or conducts benefit seminars in Hauppauge or various locations around the State.o Assists staff during interviews as necessary to ensure that members and retirees receive both pertinent information and timely service.o Functions as front-line staff in a Call Center environment, conducting phone consultations, taking escalated calls, and responding to in-depth member questions.o Assists in the application and distribution of new retirement legislation and the resulting rules and regulations.• Demonstrates extensive knowledge of the RSSL and other Retirement related law, the Comptroller’s Rules and Regulations, and other Retirement policies and procedures.o Completes and/or approves email inquiries and written correspondence as necessary.o Provides written communications concerning changes in Law, policy, or procedure to staff.o Assists in developing informational materials.o Ensures the status of pending legislation is communicated to staff often and routinely.o Represents the BIS Bureau at meetings.o Answers or obtains the answers to complex benefit administration questions.• Participates in the development and improvement of infrastructure or special projects that support the information programs.o Ensures that the latest technologies are available while conducting Retirement benefit seminar programs to groups statewide, as well as appropriate information for special presentations, such as those for members of special plans or PFRS. o Meets with representatives of participating employers, public employers and union groups concerning benefits provided to covered employees, impact of austerity and employee layoffs of retirement benefit coverage and benefit cost, and compliance with Retirement System rules and regulations.o Reviews and assists in the conceptual development, committee adoption and approval of bidding, contract processing and eventual production of various informational mailings.• Develops and champions initiatives to improve the delivery of information to members/employers.o Assists in the development and implementation of internet-based applications and other innovative information sharing techniques. Researches and recommends new technologies and makes relevant suggestions/recommendations regarding technology that enables customer service.o Interprets feedback from System members, pensioners and employees regarding System policies and procedures, and proposes methods to improve the quality of customer service to Bureau management.

Additional Comments Desired Competencies: • Exhibits excellent interpersonal skills with staff and customers, both over the telephone and in-person.• Possesses effective oral and written skills.• Performs tasks accurately and within specific time frames.• Operates a personal computer and effectively demonstrates a working knowledge of customized Lotus Notes Databases, the PeopleSoft system, the Retirement System’s MEBEL database with its case types and action codes, the Internet and OSC’s Intranet in order to access Retirement Systems’ laws, policies and procedures.• Demonstrates the ability to perform complex mathematical calculations as necessary.• Acquires, retains and applies extensive Retirement System knowledge to respond to customer inquires of the most complex nature.• Demonstrates the ability to effectively supervise subordinate staff and apply Agency policies and procedures.• Possesses a valid driver’s license for travel purposes.Telecommuting:The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.Reasonable Accommodation:The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.Equal Opportunity Employment:The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Name David Heaphy

Telephone (518) 474-6495

Fax (518) 486-6479

Email Address OSCHelps@OSC.NY.GOV

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street

City Albany

State NY

Zip Code 12236

Notes on Applying Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to recruit@osc.ny.gov no later than September 30, 2024. Documents must be sent as unlocked and accessible attachments. Reference Item #07921-OER-DJH in the subject line of your email and on the cover letter for proper routing.If you have questions about this vacancy, please contact this Division representative:Division contact: Katrina Connelly, KConnelly@osc.ny.govWhen responding, please include the reference number and letters listed in this section only. The OER ID # should not be included.Be sure to submit an unofficial copy of any transcripts you may have with your cover letter and resume, as there are educational requirements for this position.