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Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

Beth Israel Deaconess Medical Center, as part of its tripartite mission, is committed to training the next generation of researchers and caregivers. The goal of the Office for Student Engagement and Experience is to support the building of a pipeline of healthcare professionals by offering pre-professional opportunities to high school and university or graduate/undergraduate students with a particular focus on increasing those populations who are presently under-represented in medicine (both clinicians and researchers).

The Program Director for Office for Student Engagement and Experience is responsible for managing and overseeing all aspects of student experience within the BIDMC system including the high school/university student interns. This position requires an individual with strategic thinking, strong relationship-building and execution skills, a passion for mentoring and fostering pre-professional development opportunities for high school and university students, and a deep and continually growing understanding of the student opportunity landscape.

Job Description:

Essential Responsibilities:

Design, develop and build the Office of Student Engagement and Experience from the ground up catering to both the Research and Clinical areas at BIDMC;

Work with academic departments to identify student experience opportunities that meet the needs and/or requirements of students, faculty, and, in some cases, the host organization (e.g. state-run programs, high school summer programs, college internships, Harvard Medical School programs, etc.);

Maintain an updated inventory and database of all student opportunities including identifying characteristics including (but not limited to): academic year, summer, research, clinical (MD, nursing, etc.) paid, volunteer, URIM focus, short-term, long-term, department contact, funding mechanism, etc.;

Establish and maintain relationships with faculty, staff, state, and school officials to promote the student experience program and create new opportunities for students;

Build relationships with state agencies, high schools, colleges, and related not-for-profits with funded positions for students to take advantage of a research or clinical experience at BIDMC;

Facilitate and/or participate in a selection process for students for placements, upon request;

With academic departments and other stakeholders, ensure that students are receiving a comprehensive and well-rounded experience that prepares them for their future careers. Complete an annual review of each placement to determine the continued value to the student, faculty member, and BIDMC;

Develop and implement policies and procedures related to the student experience program, including but not limited to admission/acceptance, appropriate placement, student safety, student evaluations, and program effectiveness. This includes ensuring there is a consistent onboarding process with human resources, payroll, the relevant academic department, information technology, faculty and laboratory staff, and other critical stakeholders across the system. In addition, ensure a smooth exit process including a review of the placement;

Oversee the day-to-day operations of the student experience program, including budgeting, staffing, and program evaluation;

Serve as the “one-stop shop” for the student including guiding students in navigating the academic medical center and how to make the most of their experience;

Collaborate with the BIDMC Director of Student Employment and Director of Volunteers, the Shapiro Institute, and departments that regularly provide student research, clinical, or office experience at BIDMC;

Work closely with the leadership team to ensure that the student experience program is meeting the needs of BIDMC and contributing to its overall success.

Qualifications:

Bachelor's degree in a related field required; Master's degree preferred.

8-10 years of experience in a similar role within an academic medical center, college, university, or similar environment.

Experience working with student population.

Knowledge of student immigration and visa process and requirements.

Competencies:

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Teamwork: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social/Environmental Requirements:

Work requires close attention to task for work to be accurately completed. Intermittent breaks during the workday do not compromise the work.

Work is varied every day, and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.

Health Care Status: NHCW: No patient contact. - Health Care Worker Status may vary by department.

Sensory Requirements:

Physical Requirements:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

FLSA Status:

Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

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Equal Opportunity Employer/Veterans/Disabled