Enable America Jobs

Description

One of Robert Half’s top financial services clients has an opening for a Technical Application Support Analyst.

Job Description:

· Acts as primary support for operational business systems and/or for the systems development and programming areas to assure the integrity, stability, and availability of these environments.

· Assures compliance to production standards responsible for the identification isolation and resolution of all production problems.

· Provide customer service and frontline support for clients subscribing to Charles Rivers suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services.

Essential Functions:

· Perform frontline technical support as part of a global team to deliver exemplary customer service to CRDs SaaS Operations clients.

· Coordinate with clients internal Charles River colleagues and CRD vendors to investigate troubleshoot and resolve client-reported problems or issues detected by CRDs automation tools.

· Follow departmental procedures to ensure timely high quality delivery of service to Charles River global SaaS Operations clients and help ensure a five 9s level of service availability.

· Escalate and track issues which exceed the scope of the frontline support capability.

· Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.

· Provide periodic off-hours support

Requirements

Requirements and Qualifications:

· A minimum of 2-5 years of experience

· Experience supporting Financial Applications. If not financial, then any application.

· Enterprise Scheduler experience is a plus

· Aptitude for technical troubleshooting

· Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable but not required

· Software skills desired: Windows, Active Directory, Batch, Batch processing, Automation, Monitoring Automation, Control M, Autosys, Tidal, or any other major job scheduling applications.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .