Enable America Jobs

Job Description

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

Career Level - IC4

Responsibilities

• Manage and develop the relationship with designated account(s) in Middle East and Africa throughout the engagement against the contractual deliverables & commercials.

• Become the trusted advisor for the customer, in order to help to maximize their investment in Oracle and represent them across the wider Oracle organization.

• Drive a high degree of satisfaction and reference ability, to protect and enhance Customer Success Services (CSS) revenue streams

• Manage the delivery engagement as defined by CSS processes & tools, including creating and maintaining accurate service documentation

• Co-ordinate the resources required to deliver the service to the allocated customer(s)

• Assuring and improving high quality of CSS service.

• Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate

• Manage commercial aspects of the contract such as rebates, storage costs, work packages, etc.

• Assisting in the renewal of CSS contracts and contributing to pre-sales activities

• Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.

• Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer

• Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)

• Identifying additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.

• Generate a Project Plan for each project which fully reflects CSS requirements.

Qualifications:

• 10+ years IT project management experience, in B2B environments

• PRINCE2 / PMP and standard ITIL Certification is desirable

• Strong interpersonal skills, good communicator

• Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.

• Preferable previous Outsourcing, SaaS and Managed Cloud delivery or implementation experience

• Proven track record of building strategic relationships and delivering high levels of customer service

• Proven day-to-day service delivery experience, this should be in current role

• Previous experience of working in a virtual team, and taking the lead role for that team

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer