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U.S. Marine Corps EMPLOYEE/CONSUMER RELATIONS ASSISTANT/SPECIALIST, NF-02/03/ RFT, MCCS HUMAN RESOURCES, CAMP FOSTER in Camp Foster, Japan

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Human Resources Assistant/Technician BUSINESS TITLE: Employee/Consumer Relations Assistant/Specialist FLSA: Non-Exempt JOB SERIES: 0203 PAY LEVEL: NF-02/03 INTRODUCTION: This position is located within the Human Resources Branch of Marine Corps Community Services (MCCS), Okinawa, Japan. The position reports to the Employee/Consumer Relations Supervisor. This is a developmental position for the target NF3 HR Technician (Employee/Consumer Relations). At the entry level, the incumbent serves in the developmental capacity while performing duties under closer than normal supervision, and work is reviewed on a routine basis and upon completion of tasks, to assess the employee's performance and to progressively evaluate the ability for increased autonomy. To advance to the target grade level (NF3), the incumbent will be assessed on her/his ability to work independently in the performance of their duties as outlined herein. The incumbent will be required to successfully complete all training and regulatory requirements and ultimately recommended for approval by the Director Talent Management for advancement to the target grade level (NF3) without competition. DUTIES AND RESPONSIBILITIES: Follows established procedures to ensure fair and consistent application of U.S. Government, Marine Corps, and MCCS policies throughout the organization. At the discretion of the Employee/Consumer Relations Supervisor, interfaces with external entities to coordinate and receive information and documentation related to Employee Relations inquiries and investigations. Assists with Employee Relations consultations, inquiries, investigations, and case management duties as assigned. Assists the Employee/Consumer Relations Supervisor with the administration of the Performance Management program. Manages Consumer Relations and customer contact email inboxes. Manages DoD Interactive Customer Evaluation (ICE) program for MCCS. Assesses incoming comments for program and facility dissemination, indicating if a response is required; screens and proofreads all comment responses before they are released back to the submitting customer. Prepares monthly and annual reports providing data compiled from ICE. Performs research and produces summary reports on Employee Relations, Consumer Relations, and Performance Management topics as assigned. Proofreads and edits a variety of documents such as Personnel Action Requests (PAR), forms, reports, award certificates, directives, letters, memoranda, and other internal and external documents. Provides assistance with the Performance Management Tool within PeopleSoft by offering routine guidance and account maintenance to agency personnel seeking assistance. Elevates complex issues to Employee/Consumer Relations Supervisor on an as-needed basis. Assists with New Employee Orientation, Supervisor Boot Camp, HR 101, HR Roundtable Talks, Performance Management, etc. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles, and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of services. Takes action to solve problems quickly. Alerts the Employee/Consumer Relations Supervisor for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the Equal Employment Opportunity (EEO) program and Prevention of Sexual Harassment (POSH). Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20lbs may be required. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications BASIC REQUIREMENTS: NF-2 level: Must be at least 18 years old. Must have a minimum of an Associate's Degree OR two years of college study OR two years of experience performing clerical work with an emphasis on customer service which demonstrates the candidate's ability to perform the duties as listed within the position description. Employee may be promoted to the target grade NF3 (without competition) if they meet the following requirements: a. Has demonstrated the ability to successfully perform all functions of this Position Description without direct supervision and demonstrates exceptional knowledge in the administrative management of the Employee/Consumer Relations Program and has applied this knowledge in various work operations. and/or b. Has successfully met the 12-month probationary period and c. Has received an Exceeds Expectation or Outstanding rating on their annual performance appraisal. d. Completion of a minimum of three (3) professional or business writing courses. NF3 Target level: Applicants may be considered at the NF3 level if they meet the below requirements. A four (4) year degree from an accredited college or university in fields related to duties of the position being filled OR a minimum of two (2) years of experience demonstrating exceptional knowledge in the administrative management of the HR Employee/Consumer Relations program and has applied this knowledge in various work operations. Has demonstrated exceptional knowledge and sound judgement in the Employee/Consumer Relations Program, and the ability to successfully perform all functions at the NF2 Entry Level and NF3 Target level Position Description without direct supervision. QUALIFICATION REQUIREMENTS (for both NF2 and NF3): Ability to gather facts and use effective, analytical, and evaluative methods to accurately assess information and make sound decisions. Ability to communicate effectively with others, both orally and in writing in order to successfully deliver classroom instruction to large audiences; conduct briefings; and prepare research reports. Knowledge of applying tact and diplomacy when dealing with sensitive issues, to include conducting objective analysis and fact finding; and exercising confidentiality and privacy. Possess excellent customer service, communication, and interpersonal skills. Possess strong computer skills in operating computer programs and applications to proficiently perform the duties of the position. (Microsoft Word, Outlook, Excel, PowerPoint, etc.) This activity is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, Sailors, and their family members have a right to a reliable and productive Federal workforce. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

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