Job Information
Carlisle Interconnect Technologies Warranty Services Project Manager in Carlisle, Pennsylvania
Primary Function:
Carlisle Construction Materials, a worldwide leading diversified manufacturer of premium building products and related technology has an immediate opening for an Warranty Services Project Manager to join our Warranty Services team in Carlisle, PA location. The Project Manager, Warranty Services will work with customers to resolve and manage complex warranty claims ensuring the Carlisle Experience through premier customer service. Work with owners and applicators to resolve problems, follow up with all field investigations and reports, and develop approval requests as necessary. Some travel is required, but would be <%.
Duties and Responsibilities:
- Process incoming leak complaints in accordance with established guideline and provide accurate documentation in the Claims system.
- Determine projects which need to be investigated by a Technical Representative. Review investigative reports and administer follow-up actions, i.e., follow-up letters/emails to participants at the investigation.
- Evaluate investigative reports to determine the need for competitive bids. Determine appropriate repair applicators to provide at competitive bids. Evaluate bids and determine the need to re-negotiate selected portions to obtain the best repair cost available.
- Manage order process for materials required for repairs.
- Monitor projects to completion which will include reviewing and ensuring accurate invoicing, identifying projects which need spot checks, closing out projects and implement costs controls on warranty expenditures and budget.
- Set and maintain continuous improvement goals, provide technical assistance to warranty services team and customers, compile monthly reports, update claims system, coordinate activity with field technical staff.
- Maintain proper interpretation of designs, warranties, and policies and procedures.
Knowledge, Skills & Abilities:
Essential Full Performance Knowledge:
Warranty Interpretation (Material and Workmanship)
Carlisle Responsibility
- Owner Responsibility
- Applicator Responsibility
Carlisle Repair Procedures
By Designs
- Various Materials
- Details and Specifications
- Cleaning
- Approved Repairs
Company Policy & Practices
Safety
- Personnel
- Department
- Regional Personnel
Knowledge of Claims Systems/Office Procedures
Warranty Status
- Design Systems
- Typing
- Data Entry (Job/Roofer)
- Docuware
- Drive
- Microsoft Office Suite
- Data Retrieval
Applicator
Active/Inactive/Terminated Status
- Contacts
- Sales history
- Awards/Ratings
Education & Experience Requirements:
Education: Bachelor's degree
Equivalency: Associates Degree with two years roofing or construction experience
Experience:
Minimum 1-2 years of experience working with and/or understanding of commercial roofing or building materials
- Strong communication skills both verbal and written, with the ability to deliver difficult messages in a professionally and maintaining strong relationships
- Strong presentation, negotiation, time and resource management skills
- Ability to work in a fast paced, high stress environment
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled