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Director of Programs and Engineering Services

Astronics Subsidiary Astronics CSC

Location Waukegan, IL

Description

Astronics Connectivity Systems and Certification (formerly Telefonix PDT and Astronics Armstrong Aerospace) serves as the experienced, global market leader for in-flight entertainment and connectivity (IFEC) solutions for aircraft. As a systems certification provider, Astronics CSC has worked on over 100 projects for industry partners to upgrade commercial and business aircraft with new passenger power systems, IFEC navigation, communication and flight safety systems. Additionally, Astronics CSC offers proven IFEC hardware systems, flexible design platforms, high customer satisfaction, and long-term relationships with industry leaders to help make the connected aircraft a reality. The company now employs over 300 employees, and is a six-time recipient of Chicagos Best and Brightest Employers to Work For award.

Summary

Leads Program Management, Configuration Management, and Technical Documentation Teams. Coaches, mentors, and builds mutual respect with and between team of direct reports, steps in as first level of escalation for their customers. Works cross-functionally with other team leads and executive leadership team on initiatives to secure business, improve profitability, expand the customer base, and extend the markets we serve.

Serves as the primary point of contact for all communication with assigned customers and acts as their internal advocate. Develops creative solutions to solve problems that may arise that would threaten program dates or profitability and provides timely alerts to Senior Management when risks may be realized. Contributes executional expertise to contract reviews, facilitates execution of commercial agreements, monitors and manages program budgets. Coordinates resource planning/allocation with resource owners. Oversees the teams supporting multiple, and often competing, large or otherwise complex program schedules and their deliverables.

Essential Duties and Responsibilities:

• Oversee the day-to-day activities of the PM, CM and Technical Publications teams (domestic and Ukraine), prioritize, help remove roadblocks and escalate issues as needed

• Ensure each team member is up to date on training and thoroughly understands their respective department’s procedures

• Responsible for personnel management including resolution of any personnel issues

• Identify needs for process improvement and lead/participate in the implementation

• Act as the high-level, comprehensive owner of assigned projects, as applicable

• Build key customer relationships that help the organization maintain a strong position in the market

• Facilitate distribution of technical data and customer inquiries with technical members of project team

• Manage, track, and hold team members accountable for deadlines, milestones, action items, and deliverables for all facets of multiple, concurrent projects working in a horizontal, matrix-based organizational structure

• Deliver presentations and carry on negotiations with both clients and prospective clients

• Forecast and report annual, quarterly and monthly revenue streams

• Establish effective communications with appropriate executives and managers to ensure proper sensitivity to sales needs

• Track developments in the aviation market in order to assess the position of the company and determine how to improve it

• Develop and maintain detailed knowledge of the company's technology and product offerings

• Develop and maintain a working knowledge of Astronics CSC’s key markets, customers and competition

• Work with Business Development & Customer Service to identify and develop new business opportunities, recommend new products and markets for Astronics CSC

• Monitor the document generation, review, release and approval processes for each deliverable

• Assist in resource planning based on project deliverable needs and work scope

• Facilitate inter-department communication and deliverable/data handoff via trigger points at pertinent project milestones

• Assist in development of commercial agreements and the associated review process.

• Act as a real time problem solver with the customer, serve in consulting-style role in the early stages of the business relationship by setting expectations, troubleshooting problems, and addressing potential customer concerns/questions

• Provide market feedback to the internal stakeholders within the company to facilitate visibility to market trends/shifts in technology

• Responsible for implementing and complying with all ethical and legal compliance requirements.

• Working knowledge of ISO/9001/14000/13485, AS9100 and AS9145 processes.

Document/Deliverable Responsibilities

• Project budget oversight

• Inter-Project Risk/Action/Opportunities/Decision Tracking, prioritization

• Customer Business Reviews

• Commercial Agreements (e.g., Manufacturing Support, and After Market Support Agreements)

• Project Status Updates, Escalations

Supervisory Responsibilities

The Director of Programs and Engineering Services leads a team of Program Managers and indirectly the Manager of Customer Service as well as the Configuration Management Team, Technical Publications Team and potentially other engineering services groups. S/He is responsible for personnel decisions as well as the career development plans for the members of the team.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required:

• Bachelor of Science Degree in Mechanical, Aerospace or Electrical Engineering, or in a related technical and/or equivalent field, or Bachelor of Science Degree in Business, or a minimum of ten years of related industry experience

• A minimum of five years in a supervisory role of a team of at least 10 people

• A minimum of ten years of prior technical program management experience, preferably on projects with multiple, competing and concurrent deliverables

• Experience working with Microsoft Project

• Excellent verbal and written communication skills to address any level of the organization or customers’ organization

• Detail oriented, not easily overwhelmed

• Strong presentation and negotiation skills

• Strong time management, critical thinking and decision making skills

Preferred :

• Working understanding of both sales and marketing

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personal Protective Equipment may be required when working in designated areas. The noise level in the work environment is moderate.

Astronics CSC offers a competitive benefit package which is available to full-time employees. Part-time employees may be eligible on a pro-rated basis for the benefits listed.

Stay Healthy – Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity.

• Save for the Future – 401K & Employee Stock Purchase Plan

• Find Balance – Employee Assistance Program & Wellness Program

• Time for You – Generous Paid Time Off, Paid Holidays and Paid Parental Leave

• Professional Growth - Tuition Reimbursement Program

Accommodation Request

Astronics CSC is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail CSC.HR@astronics.com or call: 847-244-4500. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

COVID-19 Considerations

The safety, health and well-being of our employees remains our top priority. Astronics is practicing employee safety precautions while onsite.

Position Requirements

See above.

Full-Time/Part-Time Full-Time

About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics.

We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.

EOE Statement Astronics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

This position is currently accepting applications.