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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most outstanding colleagues is paramount. As the face of the company, you can build positive interactions with our customers every day–from curating tailored travel or lifestyle experience to helping them with their everyday needs. Thus, you can grow your skills through industry-leading training and ongoing mentor, all while learning what it means to continually setting standards for outstanding, customer-first service. Find your place in service on #TeamAmex.

This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.

If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.

How will you make an impact in this role?

• Delighting our Premium Card Members in the United States with unforgettable travel experiences.

• Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing.

• Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.

• Communicate new and existing product offerings and value propositions relevant to the Card Member.

• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand

Minimum Qualifications

• Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.

• High-end customer service or sales roles experience in tourism, travel, hospitality, cruise and tours.

• Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.

• Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.

• Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.

• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style.

• Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.

• Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.

You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.

JT: PRM

B1: Major Medical Insurance

B2: Pension Plan

B3: Performance Bonus

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Compensations and Benefits:

As a Travel Consultant at American Express:

• You will earn over $26,000 monthly guaranteed compensation.

• There is a 3-month paid training.

We also offer to all Amex colleagues in Mexico:

• Major and minor health insurance, for our colleagues, their partners and dependents under 25 years old.

• This includes medication Reimbursement.

• Inhouse physicians, nutritionist and psychologists.

Job: Travel

Primary Location: Mexico-CDMX-Mexico City

Schedule Full-time

Req ID: 24004650