Job Information
Circle Computer Resources Network and Systems Technician in Cedar Rapids, Iowa
Network & System Technician
BUSINESS UNIT: PIVOT
FUNCTION: Product
REPORTS TO : Director of Operations
CLASSIFICATION: Exempt
LOCATION: Cedar Rapids, IA
EDUCATION: Bachelor’s Degree or Related Experience
EXPERIENCE: 3-5 years’ experience
Who We Are Looking For
CCR builds and delivers innovative technology solutions and products for partners local and across the globe.
We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment and delivers results with confidence, collaboration and determination.
Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will provide architecture, engineering, design, maintenance, and troubleshooting for farm technology. This will include working on servers, networking, telephony, telecom, internet services, desktop imaging, cybersecurity, and more.
What You’ll Accomplish and Experience
Create supporting documentation and architectural drawings for technology solutions.
Provide voice, data, and wireless network support.
Ability to coordinate any circuit issues with the telco providers.
Effectively manage and enhance current virtual server environment including: Install, configure, patch, and maintenance of VMware infrastructure
Ability to monitor and analyze performance levels to make recommendations for capacity planning
Install, configure, and maintain Microsoft operating systems to current recommended levels, which includes working with security and applying security recommended patches and hardware driver updates
Implementing and maintaining security to take precautions against unauthorized access, and documenting Network Servers and Network Storage devices, including hardware and software
Analyze future needs, making and implementing technical recommendations for system performance to ensure systems are performing correctly and meet internal and external customer needs pertaining to utilization, including predicting growth and upgrade needs based on capacity planning information on available data, reviewing data file structures for efficiency and reporting any problems to all of IT.
Review systems to ensure internal and external customer needs and requirements are met.
Ability to research and work with vendors to resolve issues.
Install, configure, and repair computer hardware and software.
Ability to repair equipment and replace physical parts
Replace retired hardware and track in ticketing system.
Periodic travel up to 30% of time, including rental vehicle or airline travel and overnight stays
Provide desktop and server-related support for specialized applications and administration of network services and needs, including upgrading, troubleshooting, and other specific tasks
Train internal/external customers on new and existing technologies
Desirable Previous Experience
Bachelor’s degree in Computer Science, Technology or IS Management, or similar preferred
CCNP, MCSE, MCASAE, VCAP, or similar higher-tier technology certifications preferred
CompTIA Sec+ or similar cybersecurity certifications preferred
Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
Ability to communicate technical information, both verbal and written, to a wide range of end-users and helpdesk technicians
Knowledge of administration in Active Directory and Exchange
Strong customer service skills and an ability to collaborate and work as part of a team
Attention to detail and follow-through to ensure issues have been resolved
Basic networking skills
Why CCR
CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:
Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
Nationally recognized as “Great Place to Work” – 8 years in a row
10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
7-year consecutive top 100 listing on MSPMentor 501 internationally
Nationally awarded Platinum HIRE Vets Medallion (2020, 2021, 2022)
Finalist or Winner from Technology Association of Iowa for the following:
IT Service Provider of the Year (2021, 2020, 2019, 2018, 2017, 2016, 2014, 2013)
Top Growth Company of the Year (2017)
Best User of Technology (2015)
Technology company of the year (2015, 2014, 2013)
Learn more about CCR and our values: https://ccr.net/about-us/
CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.
Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc .
Department
Product
Employment Type
Full time
Minimum Experience
Mid-level