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Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _ Primary Role_ * Responsible for assisting senior ITS personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels. * Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed. * Escalates malfunctions to senior or lead tech when necessary, documents problems and resolutions. * Maintain accurate asset inventory. _ Key Accountabilities_ * Field Support Responsibilities: o Configuring, installing, troubleshooting, and providing support to all software/hardware for IT users' desktops, laptops, printers, and mobile devices. o Provides maintenance, installation, and support for client software. o Configures, deploys, and implements new assets and/or lifecycle replacement. o Applies and enforces all Change Management policies and procedures. o Provides data to assist with root cause analysis process when solving problems. o Works with vendor support for hardware and software resolutions. o Maintains knowledge database to enhance quality of problem resolutions. * Asset Management: o Performs all asset inventory for assigned locations. o Keeps all associated inventory data current. o Identifies all missing assets via cross referencing. o Completes asset retirements as defined Process Improvement and Documentation. o Escalates deficiencies in technical processes and inform Management. o Documents and maintains local software installs and all site surveys. o Governance. o Ensures IT standards are being adhered to within their respective regional support areas. o Documents all non-compliance to standards issues and escalates to ITS Regional Client Manager. _ Knowledge/Skills_ * Strong knowledge and experience related to computer systems, computer peripherals and technologies. * Knowledge of current Microsoft server operating system platforms and current Microsoft PC operating system platforms. * Strong knowledge of various mobile devices (i.e. Apple or Android phones, tablets, personal hot spots, Rugged Devices). * Thorough knowledge of Microsoft Office 365 products, (e.g., word processing, spreadsheet, presentation, data base, project planning, etc.). * Knowledge of wide and local area networks, and associated hardware. * Knowledge of VoIP and telephony SKILLS. * Strong written and verbal communication skills along with the ability to absorb and present large amounts of detail through various forms of communications to any level of business users, IT management, or technical role. * Must be self-directed and able to work effectively in a diverse team environment with little to no direct supervision. * Ability to create strong rapport with customers of all levels. * Demonstrated time management and organizational skills. * Demonstrated ability to meet stringent deadlines. * Ability to work on a team and contribute to the team’s achievement of objectives and goals. * Strong planning, prioritizing, time management and organizational skills. _ Experience/Education_ * 1 - 2+ years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills. * Effectively managing multiple tasks/projects, concurrently. * Work Safely adhering to all safety requirements. * Acquire CPR/AED and Defensive Driving within one year per company requirements. Recommended Experience Levels for this position: * MDM Tools - WS1 / SCCM – Beginner to Intermediate. * AV Systems – Beginner to Intermediate. * Budget Management – Beginner to Intermediate. * Communications – Beginner to Intermediate (Written and Spoken). * Project Management – Beginner to Intermediate. * Mobility – iPad/iPhone/Tablet - Beginner to Intermediate. * Office 365 - Beginner to Intermediate. _ Competencies_ Champions safety Customer obsessed Cultivates innovation Nimble learning Drives Results Collaborates * Join American Water...We Keep Life Flowing™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.