Job Information
ERL Inc. Pump Shop Lead in Channelview, Texas
Job Description
The Pump Shop Lead will be responsible for managing the Pump Shop. This person will also be responsible for overseeing the tearing down and rebuilding of vertical turbine pumps for tank barges, as well as performing service for customers. You will be responsible for careful inspection during disassembly as well as documenting dimensions, fits and clearances during assembly. You will also provide on-site maintenance, technical support and service for pump customers. You will work hard to build relationships with our customer’s maintenance personnel. You will represent company in a positive way at all times, acting professionally while performing pump maintenance/service and training.
Duties and Responsibilities
You will lead the pump shop employees; answer questions, problem solving, train when necessary
Responsible for overseeing Pump Shop in all aspects, and for keeping communication lines between all departments flowing well and without conflict.
Find the root cause(s) for any problems/issues and implement the best solution for all involved.
Responsible for disassembly and assembly of Vertical Turbine Pumps
Must follow detailed procedures and document exact dimensions and fits during assembly
You will be responsible for performing service for customers such as repairing/replacing mechanical seals and stuffing boxes.
Stay in contact via email and phone with customers that require service
Expected to perform service or assign a pump service employee(s) to work with minimal notice and be willing to drive several hundred miles away from Houston.
Take detailed notes on both service and training jobs, then write reports in Word or Excel format and save to server
Email reports after each job with details including date, contact names, barge number, customer issues, customer feedback, solution, your suggestions, working conditions, and issue status
Prepare internal and quality documentation and reports by collecting, analyzing, and summarizing trends for failed processes, and continuously work on new ways for better processes.
Maintain organized work areas and storage areas in Pump Shop.
Work primarily with General Manager, Production Manager, Valve Shop Lead, Sales, and Office Manager to lead all employees to help others, cross dept if necessary, to work as a team to make sure our customers are taken care of while producing quality products and meeting delivery requirements.
Work with Office Manager regarding any personnel issues and also Director of HR when necessary.
Job Requirements
At least 5 years of experience as a Pump Mechanic or Service Technician on Tank Barges
3 or more years of Team Lead experience; great leadership skills
Attention to detail and great work ethic
Analytical, problem solving, time management and decision-making skills
Demonstrate teamwork, interpersonal and communication skills
Expert Mechanical Ability
Manufacturing background preferred
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